All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
UW MEDICINE EASTSIDE SPECIALTY CLINIC has an outstanding opportunity for an ASSISTANT DIRECTOR - EASTSIDE SPECIALTY CLINIC (
As a member of the health care team, the ASSISTANT DIRECTOR - EASTSIDE SPECIALTY CLINIC performs program development administration and management for programs within the clinic under the general direction of the Assistant Administrator. The clinic multi-specialties include General Surgery, Hepatology, Dermatology, Rheumatology, Orthopedics, Hand Surgery, Sports & Spine, Occupational Therapy, Neurology, Gastroenterology, Epilepsy, Rehabilitation Medicine, Audiology, Urology, Urogynecology, Cardiology, Echo Lab, Endoscopy, Hospital Based and Freestanding Infusion, Radiology, Lab, and each of these programs has specific needs. This position, oversees all facility management as well as clinic operations and improvement processes and projects related to workflow improvement, efficiency and/or effectiveness in supporting the clinic’s strategic goals as well as UWMC Pillar Goals.
The ASSISTANT DIRECTOR - EASTSIDE SPECIALTY CLINIC will identify and recommend actions necessary to promote operational efficiencies to enhance patient access at the University of Washington Medical Center. This individual will be an expert in Epic, HBI, and other related systems to proactively identify process and system opportunities. Additionally, this position will be involved in patient financial systems (PFS), clinical and finance elements to resolve complex issues on accounts and patient records.
This work is performed using knowledge and experience specific to the programs listed above as well as knowledge of Ambulatory Care Division policies and procedures, best practice work flows. This position ensures that the individual specialties within the clinic are compliant with UW Medicine, UWMC, and departmental policies and regulations as well as meeting outside agencies’ regulatory requirements. This position helps to create a culture of service excellence and an environment that values the multiple services within the clinic and patients receiving care.
The Eastside Specialty Clinic is the largest of our ambulatory clinics, approximately double the visit volume of any other clinic. The clinic is at maximum capacity with 18 different specialties and over 70 Providers and has both hospital based and freestanding areas and procedural areas. It is strategically important as UWMCs only service location for the East side. Demonstrated supervisory experience to include budget responsibility. This position has responsibility over the following budgets: ESC Shared Clinic, ESC GI Endoscopy, ESC Audiology, ESC Echo Lab, ESC Freestanding Infusion, ESC Hospital Based Infusion, ESC Physical Therapy and ESC Building.
Has indirect oversight of the following additional budgets: ESC Clinical Lab, ESC Imaging, ESC Vascular Lab and ESC Pharmacy.
Understanding of occupational health and safety principles and applications with demonstrated ability to direct and conduct effective quantitative and qualitative exposure/risk assessments for complex laboratory/research operations.
Broad knowledge of and ability to interpret and apply laws, regulations, and policy guidance into University programs and operations.
Demonstrated oversight of effective health and safety programs including developing and maturing programs and implementing program improvements and efficiencies.
This position has a direct impact on promoting high quality patient care within multiple specialties at the University of Washington Medical Center and for the UW Medicine Health Care System. There are approximately 50 Clinic Staff and approximately 70 Providers who will be supported by this position. In addition, this position provides day to day oversight for Pharmacy, Radiology and Lab services located within the building which do not have continual on-site leadership. Effective leadership of this multispecialty center directly impacts the mission of exceptional patient care, access and customer service.
Operations and Management:
Responsible to communicate consistently to Medical Director, and Assistant Administrator.
Direct and participate in the formulation of goals and policies.
Develop a plan for the staff to stay abreast of the latest technologies and foster a collaborative environment.
Evaluate and implement change to foster innovations and improvements in operations
Oversee the development and implementation of policies and changes in procedure; optimize use of physical resources.
Resolve all escalated related problems to include by not limited to service and quality with internal and external clients utilizing interpersonal and collaborative skills.
Solve problems through interactions with managers and internal and external personnel from other departments and divisions.
Ensure that facility is in compliance with regulations and accrediting bodies.
Oversee quality with tracking, benchmarking, and metrics to established standards to include ongoing process improvement strategies while maintaining and improving quality.
Maintain a competent technical staff and high quality testing and training. Work with direct reports and colleagues to coordinate continuing education and in-service education for staff when needed.
Direct and review quality control standards and programs.
Manage change and foster innovations and improvements.
Responsible for the opening of new and replacement positions; interview, hire, orient and train new employees, to include but not limited to participate in interviews and hiring processes.
Delegate responsibilities, duties and tasks to optimize the use of section management staff time, skill, and expertise without compromising quality.
Responsible for direct performance management of staff to include but not limited to employee performance, feedback, expectations, mentors, investigations, and disciplinary or remedial action as needed.
Provide consult to staff on performance management to include but not limited to evaluations, expectations, corrective actions, and investigations
Strategic Growth and Development:
In conjunction with the Associate Administrator, Assistant Administrator and Medical Director, set goals for future strategic planning and program development.
Plan strategies to ensure that the clinic is able to meet future demands.
Eastside Specialty Center expansion is included in the 5 year UW Medicine Strategic Plan with plans for design and build of new space approximately triple the current size and to include an ambulatory surgery center and primary care expansion.
Financial Planning and Oversight:
Oversee and consult with Assistant Administrator and Medical Director on budget, prepare data for cost analyses, and manage expenditure of funds.
Approve equipment and contract needs; manage the selection of equipment and supplies.
Evaluate and aid in negotiating contracts and pricing for equipment, supplies, standing orders and service contracts.
Create monthly, quarterly, and annual financial report with justification and resolutions for any over budgeted areas to include but not limited to FTE, projects, contracts, and consumables.
REQUIREMENTS: Master's degree in Nursing, Business or Healthcare Administration. 4-5 YEARS Progressive leadership and/or management experience Equivalent education and experience may substitute for requirements
DESIRED: Nursing or other clinical background preferred. Experience in an academic medical center preferred
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.