This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.
Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.
AA&D Resources: AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.
Department Overview: As part of the Alumni Affairs and Development (AA&D) Resources Team, the Events Department is responsible for the planning, management, and execution of events across AA&D and, on occasion, the broader Harvard community. This department is responsible for providing customer service to our internal partners and ensuring excellent customer service in support of the mission of AA&D through the management and execution of events that connect our constituents with each other and the University alumni, prospects, donors, and friends. Events include but are not limited to cultivation and recognition events, global events, meetings, and high-profile University-wide events.
Position Summary: The Managing Director is a full-time exempt role that will lead and manage the AA&D Events department. Serving as both a manager and executor, the Managing Director will lead a high-performing service team through shifting priorities in a large and complex organization while simultaneously maintaining their own small portfolio of high-profile events. This position is responsible for aligning innovative event support services with the goals and objectives of the Faculty of Arts and Sciences (FAS) Development Office, Harvard Alumni Association (HAA), the University Development Office (UDO), and the Office of the Vice President for AA&D. It is expected this position will draw upon a firm understanding of event strategy and execution, departmental management, resource management, account management, customer service, problem-solving, and creativity to lead successfully.
Leads and inspires a team of event professionals in the planning and execution of high-quality events by providing staff supervision and coaching to current team members, in addition to interviewing, hiring, and onboarding new staff. Establishes and monitors individual staff goals, providing performance feedback and coaching, conducting check-ins, supporting professional development, mentoring, and overall performance management.
Creates and leads the vision and infrastructure necessary for event planning and execution in partnership with and responsive to the programmatic partners (FAS, HAA, UDO, etc.) across AA&D and the University.
Fosters key partnerships with AA&D and University-wide business planning partners to ensure partnership, collaboration, efficiency, and alignment. Actively participates in yearly and quarterly business partner planning meetings.
Contributes to AA&D strategic planning and translates plan into tactics.
Upholds AA&D's core values of respect, integrity, trust, inclusion, collaboration, and open communication and promotes the diversity of perspectives and ideas.
Develops and manages key performance indicators for the event team as well as the impact of events to AA&D activity. Leverages and drives data visualization and analytics to support event activity.
Directs and operates the Events team to serve the business planning partners in accordance to mutually agreed upon levels of service and business partner engagement with clearly articulated roles and responsibilities.
Meets programmatic partners event needs through sound consultation and advisory resources that are sustainable and scalable depending on programmatic needs. Consults on events best practices and provides guidance and recommendations on event management to other Schools and divisions of the University as requested.
Plans and implements calendar of team meetings and agendas to advance departmental and business partner goals and objectives.
Assesses event programming workload with available resources and work with Director to prioritize resources.
Lead integration of emerging technologies and approaches to events in virtual, in-person, and hybrid events.
Leverages technology and AA&D systems of record—Workfront, Harvard CRM (Advance), and other systems—to uphold operational excellence while ensuring team adherence to best practices and procedures. Communicates with staff about office and University issues impacting the team and operations.
Establishes processes that will ensure maximum effectiveness, clearly defined goals, objectives, and metrics by which to measure success.
The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.
This position requires a 3 month orientation and review period. Please include a cover letter with your application.
About Harvard University Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.
Why AA&D? We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard's advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.
Harvard's Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.
To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.
Discover AA&D and Harvard University Benefits
Opportunities for internal advancement
A creative, high- energy, collaborative environment
Generous Vacation, Sick, Personal, and Holiday pay
Medical, Dental and Vision benefits starting on your first day
University-funded retirement plans
Tuition Assistance Program
Transportation benefits to help with your daily commute
Health and wellness discounts, memberships and programs
Additional benefits can be found at https://hr.harvard.edu/totalrewards.
Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.
Vaccine Requirements: Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement and exceptions may be found at the University's
Minimum of a bachelor's degree with eight years of experience in event planning, with at least three years of management experience. Evening and weekend work required.
The ideal candidate will have the following skills:
Computer literacy and facility in using Microsoft Office, particularly Excel, and knowledge of databases.
Experience building a team and navigating through change.
Exceptional attention to detail, discretion, superior judgment, professionalism, creativity, flexibility, and resourcefulness.
Exhibit highest standards of quality and customer service.
Familiarity with alumni relations/development field and University setting desired.
Ability to make decisions under pressure and adapt actions accordingly.
Ability to integrate feedback into work product. Must have the ability to be confidential and handle confidential information.
Ability to develop and maintain positive rapport with a variety of senior administrators, fundraisers, staff, major donors, alumni, and vendors.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 54564BR
About Harvard University Alumni Affairs and Development
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.