Lead Analyst , IT Operations: Network/Voice Services 498626
Position Type: Staff
Position Number: 20112146
Department: Information Technology Dept
Job Summary/Basic Function: Job Summary: The Lead Analyst position is a senior level position responsible for the design, configuration, and deployment of network systems within the Lamar University campus as well as any satellite offices that may be a part of LUnet (Lamar University Network). The Lead Analyst is responsible for performing technical and operational analysis of the network and develop cost effective alternatives to current configurations as needed. Install, configure, and troubleshoot complex network equipment including but not limited to switches, routers, wireless bridges and access points, IP Phone, DHCP and DNS servers, and all other related networked equipment with a primary focus on enterprise routing technologies. Monitor network activities and re-configure network logical or physical topology for more efficient data transmission. Oversees techniques in maintaining the University voice communication systems. Assists in the planning and maintenance of the voice communication network and all related equipment. Ensures all proper equipment is available for servicing the campus voice communication needs as well as equipment installations and routine maintenance. The ideal candidate will have advanced client relations skills, be adaptable to change and able to work in a team environment. The ideal candidate will also have a passion for continuing education and a desire to learn and become the subject matter expert for campus LAN and WAN routing.
Essential Job Functions:
Serve as the subject matter expert for campus LAN and WAN routing
Implement and coordinate design activities for very complex, networking projects
Review network design plans
Review construction blueprints
Work with the Project Management Team and attend construction meetings
Develop network design plans
Implement networks from design plans
Document using change control processes.
Serve as a senior member of an information resource team responsible for coaching and mentoring of Network Analyst I and Network Technician positions.
Collects information and analyzes projects to determine equipment and staff expertise needed
Analyzes support data to determine ways to improve workflow, response time and quality of service
Assesses statistics and develops effective configurations
Provides specialized hardware, software and voice network support and training to University community
Research hardware, software, training, and voice network alternatives. Develops recommendations and makes presentations accordingly
Presents technical information to University community is an easy-to-understand format
Assists with cost determination and writing of bids and requests for proposals for voice network equipment and the support thereof
Develops and maintains a positive service orientation
Other duties may be assigned to this position on a regular or occasional basis to respond to needs of the university.
Minimum Qualifications: Minimum Education Required: Bachelors degree required in a directly related field. May substitute years of experience combined with an Associates degree with at least one relevant network related industry certification.
Minimum Experience Required: Five (5) years directly related experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Key Competencies: Knowledge of lead worker practices and principles. Knowledge of protocols. Knowledge of data, video, and voice communications systems. Knowledge of equipment used in repair and maintenance of voice and data communications networks. Knowledge of regulations and standards relating to voice and data communications. Knowledge of proper safety techniques for assigned work. Skill in technical and financial analysis of networking projects. Skill in troubleshooting, analyzing, and repairing of data and/or voice communications network. Skill in analyzing electronic circuits. Skill in working with a diverse population. Skill in both verbal and written communication.
Physical Requirements: May be required to move and lift materials and equipment weighing up to 50 pounds. May be required to climb ladders and work overhead.
Lamar Expectation of Quality: Employee will support the mission of Lamar by providing high quality, professional services, timely responses, and solutions to customer requests.
Security Sensitive Statement: This position is security-sensitive and thereby subject to the provisions of the Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.
Lamar University is an affirmative action/equal opportunity employer. It is the policy of Lamar University not to discriminate on the basis of non-relevant criteria including, but not limited to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or veteran status in its educational programs, activities, admissions or employment practices.
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Home to more than 14,000 students, Lamar University is one of the fastest growing universities in Texas and is a member of The Texas State University System. LU offers more than 100 programs of study leading to bachelor’s, master’s and doctoral degrees. The 270-acre campus in Beaumont is about 90 miles east of Houston and about 25 miles west of Louisiana