The School of Pharmacy has an immediate opening for a CRM Specialist and Admission Recruiter.Â The position will manage our Customer Relationship Management (CRM) system and will work with prospective graduate students throughout the admissionÂ process by recruiting, processing, and reviewing applications and enrolling students. The ideal candidate must demonstrate the ability to work independently and as a member of a team, have strong presentation stills, strong organization skills and attention to detail.
Working closely with the Director of Enrollment Management, manage the Customer Relationship Management System (CRM), using Liaison EMP to market, communicate and recruit prospective students.
Work with the Director of Enrollment Management to strengthen recruitment and conversion plans and policies.
Travel extensively, locally, and nationally, in support of recruitment goals.
Conduct virtual and in-person outreach to prospective applicants.
Counsel applicants on admission policies and procedures.
Evaluates and offers solutions to applicant problems and requests regarding admission.
Support the admissions committee in making admission decisions for graduate programs in accordance with admission guidelines.
Communicate in person, by telephone and in writing with domestic and international applicants about status of admission applications.
Assist with the management of social media including Twitter, Facebook, Pinterest, Instagram, and online chats.
Assist the Admissions Department with other related tasks.
REQUIRED DOCUMENTS:Â Please attach cover letter and resume
Position QualificationsoBachelorâs degree required; Masterâs degree preferred. oPrevious experience recruiting domestic students in a college or university setting.oCounseling skills and/or academic advisement experience.oCustomer Relationship Management experience preferred (including slate and/or salesforce).oStrong technology background preferred.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.