This position supports the interlibrary loan and document delivery functions of the Interlibrary Loan department of University Library. The employee performs all functions associated with the lending of Northwestern materials to other libraries from request through item return as well as returns processing of borrowing materials and scanning of document delivery requests.
Please Note:This role is expected to work 100% on campus, immediately upon hire.
Not all aspects of the job are covered by this job description. Must be able to lift 40 pounds. 75% of time will be spent walking, moving etc.
Packs library items in appropriate materials for shipping via UPS or ILDS. Creates UPS shipping records and labels or ILDS manifests and labels. Unpacks and routes returned items.
Completes processing of returned borrowing requests by updating ILLiad, discharging in Alma via NCIP, removing local circulation paperwork and assigning appropriate return workflows based on owning library
Digitizes journal articles and book chapters for delivery to borrowing libraries and NU patrons.
Updates all loaned material requests to shipped in ILLiad, assigns billing categories as required and checks materials out in Alma via NCIP. Processes lending renewal requests. Processes returned materials to mark the request finished in ILLiad, restores item in Alma via NCIP and routes materials to appropriate shelving locations. Routes incoming requests for scanning or transferred to appropriate holding locations.
Retrieves books, journals, and other materials from the stacks and library locations in the Main and Deering libraries. Requests and tracks items from the branches.
Processes requests received from libraries throughout the world (through OCLC/ILLiad) seeking to borrow materials owned by NU Library, for their users. Materials include books, videos, microfilm and articles. Process includes verifying availability of items through the library's catalog, updating request status, and printing slips. Some requests are routed to branch libraries.
Performs other duties as assigned.
HS diploma or equivalent required.
1 year administrative support or other relevant experience required.
Minimum Competencies: (Skills, knowledge, and abilities.)
Attention to Detail: Consistently displays accuracy and attention to detail.
Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.
Collaboration: Facilitates open and effective communication, cooperation and teamwork within and outside of one's own team, respects the needs nad contributions of others.
Computer Proficiency: Successfully uses multiple software programs independently. Software may include Microsoft Office, applications such as PowerPoint, Word, Excel, and Access, email, web browsers, and Peoplesoft.
Customer Focus: Regularly monitors customer satisfaction; provides suggestions to improve quality and value to the customer.
Quality/Compliance: Striving for excellence with our work processes and outcomes, honoring University policies and regulatory requirements.
College degree or working toward college degree.
Experience in interlibrary loan in an academic library
Preferred Competencies: (Skills, knowledge, and abilities)
Knowledge of ILLiad or equivalent Interlibrary loan management software
Knowledge of Alma or another library services platform
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 40992
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.