1. Develops functional and/or service goals that ensure conformity and uniformity with University policies within their assigned area of responsibility. 2. Oversees new and existing systems and services development to include modification of existing systems. 3. Evaluates user needs and implement systems and solutions to best service the community. 4. Consults with users and IT functions to diagnose and resolve complex problems. 5. Serves as a liaison between area of responsibility and other areas to ensure conformity with department and University goals. 6. Develops troubleshooting and problem resolution programs to ensure a high level of service and efficiency. 7. Influences and collaborates with clients and ITS functions to maximize the delivery of services and solutions. 8. May perform other duties as assigned.
Preferred Education: Experience with MS Visio, Access and data analysis. Experience working with data warehouses and databases. Demonstrated ability with ITIL Incident and Problem management.
Preferred Education, Experience and Skills: Experience with MS Visio, Access and data analysis. Experience working with data warehouses and databases. Demonstrated ability with ITIL Incident and Problem management.
Required Skill/ability 5: Well-developed oral & written communication skills. Strong personal time management skills and ability to meet individual and team deadlines.
Posting Position Title: Technical Lead
Required Skill/ability 3: Proven experience with SQL queries.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Identity and Access Management Operations Lead
Required Skill/ability 4: Demonstrated ability providing level 2 support for automated processes and applications.
Bachelor's Degree in a relevant technical field and a minimum of four years of related technical experience or an equivalent combination of education and experience.
Internal Number: 66207BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.