USCCredit Union, a dynamic $750 million credit union located steps from USCâs University Park campus near Downtown Los Angeles, is looking for an experienced Member Relationship Specialist I for its fast paced Call Center. This position reports directly to the Call Center Manager and is responsible for building and fostering relationships with USCCUâs members and potential members. The Member Relationship Specialist I gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services and technologies. Â
Responsibilities include, but are not limited to:
Â· Consistently meeting established performance standards, service standards and sales goals
Â· Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services
Â· Processing member transactions/inquires coming through telephone channel efficiently, accurately, and in a timely manner. Includes deposits and withdrawals, loan payments, new account application, lending applications, and all related documentation
Â· Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCUâs products and services
Â· Acting, on occasion, as a backup Member Relationship Specialist at other USC CU locations/branches Â
The ideal candidate will:
Â· Possess a Bachelorâs degree
Â· Be knowledgeable in Bank Secrecy Act, OFAC, US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF, and Truth in Savings
Â· Be flexible with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours
Â· Possess a high sense of urgency, attention to detail, initiative and integrity
Â· Have exceptional interpersonal, customer service and communication skills
Â· Pass a pre-employment background and credit check
USCCUoffers a competitive salary and perhaps the best benefit package in the CU industry. We are a member-focused financial cooperative committed to becoming the preeminent financial services provider to the Trojan Family.
Minimum Education: High school or equivalentMinimum Experience: 1 yearMinimum Field of Expertise: Previous experience in sales, retail or financial institutions (operating in a sales-driven environment) with proven track record of meeting production/sales goals. Must be familiar with Word, Excel and Outlook. Demonstrated excellent interpersonal skills. Has effective organizational skills. Utilizes effective sales techniques with limited supervision. Able to consistently meet or exceed established performance goals in a financial services environment.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.