Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Childrens, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.
Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:
We are patient-centered.Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
We are innovative.We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
We are respectful.We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important
We are collaborative.We understand that asking for and offering help in how to do better is not just a right, but among our most important
We areWe cannot just be comfortable with change; we must embrace it as proof that we are making progress.
We are responsible.Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental
This is an extraordinary opportunity to lead disruptive continuous innovations in the fight against cancer.
ThePatient Care Coordinator I is responsible for coordinating the delivery of medical care, and the patients access to various health care services. The Patient Care Coordinator I will coordinate the patients entry into and through the health care system, coordinate patient care services and serve as patient advocate. Under the general direction of the Associate Director of Patient Access, the Patient Care Coordinator I will use knowledge of the Center policies/procedures, insurance coverage requirements, to coordinate all patient services such as registration/intake, arranging diagnostic tests or procedures, scheduling consultation and follow up requests, and scheduling services of other hospital departments to facilitate delivery of care to patients.
Act as primary liaison for the SCCA Proton Therapy Center and represent departmental physician (s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding Center services.
Use ability to triage medical information in a specific medical specialty.
Use effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel, representatives of insurance companies and other organizations related to the health care industry.
Demonstrate the ability to be organized and effectively prioritize work tasks for the needs of the Center.
Request interpreters as appropriate for appointments, admissions, and surgery.
Use a variety of computer systems such asMosaiq, EPIC, ESI, ORCA/Mindscape,OneHealthPortand Microsoft Products.
Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by the department or Medical Director.
Answer the telephone in a professional and courteous manner and direct calls appropriately.
Be responsible for reviewing registration data such as demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done.
May provide clinic charges for treatment and related services to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done under the direction of the Associate Director of Patient Access.
Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such ashistory, diagnosis, prognosis, and treatment plan.
Act as a liaison between patients, consulting physician, referring physician or outside agency to coordinate patient appointment and treatment. Will coordinate the exchange of information either written or verbal before and after patients are seen.
Obtain all necessary medical records, diagnostic studies, pathology items, etc. that are needed for patient care.
Coordinate the patient's entry into the system to include the availability of necessary medical records, coordination of tests, procedures and appointments with all hospital departments.
Schedule patient appointments by following the appropriate guidelines by department and physician. Enter directly into appointment system or triage to appropriate person.
Responsible for coordination of pre-admission tests and procedures.
Responsible for communicating any cancellations or changes to appropriate clinical staff.
WORK EXPERIENCE REQUIREMENTS
Minimum of 2 years of experience in a patient care setting preferred
REQUIRED SKILLS AND ABILITIES
Demonstrated ability to provide outstanding customer service
Ability to solve complex problems and meet patient needs
Ability to work in a high pressure, deadline oriented, and complex health care environment
Ability to review work to identify and eliminate errors and omissions
Ability to work independently, organize, and prioritize concurrent responsibilities and demand
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
Experience withMosaiq, Epic, or other scheduling and registration software
High school graduate or equivalent required, BA/BS degree preferred
Exposures to hazardous risks include radiation exposure (under the ALARA principle), potential exposure to infectious and communicable diseases, blood and body fluids, electrical equipment and chemicals. Potential for bodily injury due to lifting. Required to follow universal precautions. Exposure to cleaning / sterilization agents. Hazards will be minimal if proper safety precautions are utilized. Work is mainly performed in an area with no natural light, and in close proximity to other team members.
Seattle Proton Therapy Center utilizes RFID ( Radio-FrequencyIdentification) tags at the centers for the purposes of analysis of productivity and patient throughput. This information is not for use as a management tool for employee performance issues.
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.