1. Leads a unit or function, including overseeing and coordinating projects or work processes, and distributes the work of a minimum of two full time employees. 2. Directs the daily operations of the office. Manages calendars and calls, assesses nature of issues and escalates as appropriate. Serves as principal source of information on policies, procedures, programs, and office activities. Oversees, monitors and controls office budget and spending. 3. Participates in special projects on a variety of topics. Identifies project needs. Researches, gathers and analyzes data and materials. Collects project updates in a timely manner; prepares and maintains documentation, tracking, reports and presentations; follows up as appropriate. 4. Performs on-going review of department processes and systems. Develops, implements, and oversees office procedures designed to streamline operations, eliminates duplication and improves efficiency throughout the department. 5. Monitors and prioritizes communications for action and review; provides background necessary for action/decision-making; flags time sensitive material; initiates follow up. 6. Composes and/or coordinates substantive communications, reviews outgoing material for accuracy and completeness. Develops and/or produces materials for presentations. 7. Prioritizes, assigns and monitors work, sets standards and expectations among the department administrative support staff. Ensures appropriate levels of coverage so department priorities can be met. Evaluates and clarifies roles and responsibilities. Establishes and cultivates productive relationships between teams. 8. Attends meetings and drafts minutes. Performs other duties and responsibilities as necessary to support the mission of the office. 9. Greets visitors, answers and screens telephone calls and assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail. 10. May perform other duties as assigned.
Preferred Education: Experience leading day-to-day scheduling and referral functions in a high-volume call center/medical practice. Spanish-speaking.
Preferred Education, Experience and Skills: Experience leading day-to-day scheduling and referral functions in a high-volume call center/medical practice. Spanish-speaking.
Required Skill/ability 5: Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations.
Posting Position Title: Senior Administrative Assistant 2
Required Skill/ability 3: Strong organizational skills with a proven ability to pay attention to detail. Active listening skills. Demonstrated ability to multi-task. Demonstrated actions as a caring and motivated team player.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Lead Scheduler, YM CARE Center
Required Skill/ability 1: Strong interpersonal skills. Demonstrated ability to build trust and respect of staff and providers. Strong customer service skills with proven ability to professionally and effectively interact with all members of the patient's care team, including but not limited to: the patient, parent, and primary care provider, via telephone.
Required Skill/ability 4: Excellent verbal and written communication skills, including grammar, spelling and punctuation. Ability to accurately enter all patient information and review medical records.
Required Skill/ability 2: Thorough knowledge of EPIC scheduling (Cadence), referral, messaging (i.e. in-basket messages), telephone encounters and chart review functionalities. Working knowledge of medical terminology.
Eight years of related work experience, six of them in the same job family at the next lower level and a high school level education; or six years of related work experience and an Associate's Degree; or two years of related work experience and a Bachelor's Degree; or an equivalent combination of education and experience.
Internal Number: 66069BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.