1. Determines eligibility for federal, state, institutional, and other aid programs in accordance with all applicable laws, regulations, policies, guidelines and other governing criteria 2. Explains financial aid policies, procedures, and regulations to enrolled and prospective students; conducts routine interviews and advises students seeking financial aid according to established guidelines; elevates unique inquiries to the appropriate staff member 3. Participates in the application review process that includes: verification, C-Code resolution, NJ state changes. 4. Reviews student files verifying application for accuracy and completeness; requests additional information in compliance with federal and state laws 5. Provides customer service to students and parents; ensures inquiries requiring further assistance or attention are forwarded to appropriate staff 6. Assists with college events such as FAFSA Workshops, Open Houses and Student and Parent Orientations 7. Participates in training to maintain knowledge of current processes, procedures and regulations 8. Assists students with accessing various online Federal and State Financial Aid portals required to facilitate the Financial Aid application and verification process; provides limited assistance with loan processing. 9. Provides support and assistance in all other Financial Aid Office procedures and works collaboratively with other team members 10. Related projects and duties as assigned
1. Associate’s Degree or HS Diploma & additional 2 yrs of experience in customer service in lieu of degree (total of 3 years of customer services experience) 2. One year of experience in a busy customer service environment handling a high volume of tasks and inquiries requiring a similar level of problem-solving and/or prioritizing skills 3. Prior experience with Microsoft Office Suite and the ability to create standard reports and professional documents
About Ocean County College
For more than 50 years, Ocean County College, a public two-year college, has continued to provide value added higher education instruction to over 10,000 students annually. With more than 50 academic programs offering options for students to continue their studies and earn a bachelor’s, master’s or doctoral degree through a variety of partnerships with several prominent colleges in New Jersey, the college continues to explore and expand new and innovative programs that can be completed on-line and on campus. Centrally located in Toms River, NJ, the campus spans over 275 beautiful acres within a coastal community that affords student, employees and area residents the opportunity to benefit from a variety of cultural, recreational, entertainment and educational enrichment amenities.