Administrative/Support, Education/Training, Other Staff/Administrative, Staff/Administrative
Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 22,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.
The Registrar’s Office at Towson University is committed to providing the highest level of service to students, faculty and staff in order to facilitate student success, teaching excellence, and administrative integrity.
The Registrar’s Office is currently accepting applications for the position of Records & Registration Associate. Reporting to the Records & Registration Manager, the Records & Registration Associate will provide direct support to students, faculty and the campus community regarding academic and operational issues with registration and academic records. These services are provided in person at the Registrar's Service Center, over the telephone and via email. The Records & Registration Associate will assist in the creation of and updates to the class schedule. This position will work independently with students, faculty and administration to resolve issues and questions. This position will also convert student records, and participate in change of name and change of major/minor processing.
Review and convert student records and transcripts from legacy student database systems into PeopleSoft and other student database systems. Coordinate with the technology team as needed to troubleshoot and resolve student record issues. Requires high attention to detail. Provide customer service at the Registrar's Service Center counter to students, faculty and campus community. Answer PeopleSoft inquiries, screen and respond to emails sent to RecordsandRegistration@towson.edu, answer phone calls and refer to appropriate departments. Enter registration as requested by all students each semester while being aware of policies regarding credit load limits and department consent required by departments. Assist students in alternate selection of course availability when the primary courses are not available or cancelled. Assist students with online registration issues (waitlist, prerequisites and closed courses). Process change of grades, approved third attempt of a course and repeated courses. Assist faculty and staff with the input of final grades at the end of the semesters. Assist in correcting records for graduating students so they may receive their degree in a timely manner. The same records correction process applies to the graduating seniors. Process change of majors and minors of students' academic program/plan. Process change of name requests. Participate in special projects as assigned. Process transfer petition forms to post transfer credits. Verify form is approved and official transcript from the other institutions which proper course and grade are notated. Input data from approval petition and official transcript into PeopleSoft to be recorded on the student's official Towson University transcript. Post study abroad courses on academic record approved by the Study Abroad Office. Assist department administrative assistants with class schedules input into PeopleSoft. Receive and input departments' class schedules into PeopleSoft. Assist Chairpersons and Administrative Assistants with proofing schedules and inputting changes as requested. Proofread room assignments and schedules to ensure that all changes and corrections have been noted. Maintain and retrieve student electronic academic folders. Scan documents into Imaging system (ImageNow) for archival purposes. Index documents to the proper student account, retrieve and then shred. Assist with student inquiries and resolve conflicts or missing information.
High school diploma or equivalent.
Two years of experience providing administrative support.
Must have superior customer service skills.
Must be computer literate.
Knowledge of PeopleSoft and Image Now a plus.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
A Criminal Background Investigation is required for the hired candidate and the results may impact employment.
Salary and Benefits
$35,438 annually and full University benefits that include annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Applicants with TU or USM service may receive salary credit. To learn more about our benefits, click here.
If you are motivated, innovative and team-oriented, we would love to hear from you. For consideration, please submit a cover letter and resume with your online application.
This position will be open for a minimum of 14 days.
The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. The University System of Maryland (USM) has recently determined that mandating a COVID vaccine for all faculty, staff and students at all schools in the USM is both a reasonable and necessary means of protecting our health and safety. As a prospective hire at TU, proof of your full COVID19 vaccination must be demonstrated before you begin employment with the University.
Internal Number: 210000BB
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).