Job ID: 2021-12604 Type: Full-Time # of Openings: 1 Category: Information Technology
Campus Support Services, a department within University Services, provides event, performance, and venue support services for the Princeton University community. Campus Support Services is comprised of three units, Venue Services, providing facility management for mixed-use spaces, Performing Arts Services, supporting an historic concert hall, arts complex and theaters across campus, and Instructional Support Services, a unit providing audio and video support for University events, classes, and productions.
The Manager of Video Services provides operational oversight for a broad range of audio and video services in support of the University community. With an emphasis on service excellence and technical expertise, the Manager leads the Video Services operational unit supporting classes, events, and audio and video productions. The Manager serves as a campus resource, providing counsel and expertise on content development and operational leadership and support for videotapings, broadcasts, simulcasts, and post-production work.
The Manager of Video Services oversees professional, casual, and student staff providing professional services, including on-location video capture, creative content development, video editing, broadcasts, and streaming services. The Manager oversees the Broadcast Studio, a state-of-the-art, full service studio providing professional services for educational and institutional videos, radio broadcasts, podcasts, and delivery of pre-recorded and live content to major networks and streaming services. In addition, the Manager is a skilled technician who contributes to the operational support, including serving as lead technician for major events.
The Manager of Video Services works in concert with the Instructional Support Services leadership team to manage and respond to support requests. The Manager works directly with students, faculty, and staff requesting video assistance, developing support plans, establishing project budgets and billing, creating production schedules, and coordinating staffing and equipment resources.
The Manager develops continuous feedback channels, including data metrics, user surveys, and partner interviews to inform the development of services. The Manager fosters excellent relationships with campus partners and ensures that the services are being delivered at the highest level. With a supportive approach, the Manager provides excellent leadership for the video team.
A full job description will be furnished prior to interview.
Leadership of video production services
Supervises the Video Services unit, supporting classes, events, and video projects
Manages logistics for support, including staffing, production schedules, and equipment resources
Serves as a resource, providing counsel and expertise, for audio and video content and project development
Provides direct customer service to users, developing support plans, production schedules, coordinating resources, and creating project billing
Leadership of broadcast studio
Supervises a sub-team providing professional broadcast studio services, including audio and video capture and distribution
Works closely with users to develop support plans, content, and projects
Assists with coordinating campus video partner use of the studio
Manages logistics for projects, including staffing, production schedules, and equipment resources
Operational support, campus partnerships, and management
Contributes to operational support, including major and high profile events
Provides management for professional, casual, and student staff, developing customer service and technical capabilities and providing professional development training and opportunities
Develops and maintains continuous feedback channels, including analysis of data metrics and user feedback
Assists with technology procurement and maintenance plans and assists with the management of the budget
Other duties as assigned
Participates in University Services projects, including leadership and Diversity and Inclusion initiatives
The Manager must be flexible and adept at problem solving. The Manager must interact effectively with individuals at all levels within and outside the University, including students, faculty, staff, alumni, and guests, possessing good judgment and discretion. The Manager must provide an exceptional level of customer service.
Bachelor’s Degree and/or equivalent work experience
Minimum of 3 years of experience of audio and video production, or equivalent work experience
Professional technical skills, including working capabilities with audio and video systems and equipment
Demonstrated experience of customer service
Demonstrated experience of managing or supervising staff
Excellent interpersonal, oral and written communication skills and the ability to communicate with a diverse customer base who possess varying levels of technical proficiencies
Demonstrated computer skills
Excellent organizational skills and ability to prioritize tasks
Willingness and ability to work with a flexible schedule, including early mornings, late nights, weekends, holidays and long hours
Ability to lift 50 pounds
Valid Driver's License
Experience working in higher education
Experience working with students
Experience supporting live events
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, Princeton is the fourth-oldest college in the United States. Princeton is an independent, coeducational, nondenominational institution that provides undergraduate and graduate instruction in the humanities, social sciences, natural sciences and engineering.As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.Today, more than 1,100 faculty members instruct approximately 5,200 undergraduate students and 2,600 graduate students. The University's generous financial aid program ensures that talented students from all economic backgrounds can afford a Princeton education.