*NOTE: Salaries for internal candidates are determined by the New Jersey Civil Service Commission's formula
This is a full-time, CWA position, and hours of work and days are Monday through Friday, 8:30 a.m. to 4:30 pm. Occasional evening and weekend work may be required as job duties demand. Note: Those non-faculty employees in the “NE” category of employment may have irregular or variable work hours. The compensatory time policy for NL employees below applies to “NE” employees up to 40 hours per week. Beyond 40 hours, the overtime policy for fixed workweek employees applies (i.e., rate of time and one-half in payment or compensatory time).
The “New Jersey First Act,” , N.J.S.A. 52:14-7 (L. 2011, Chapter 70) effective September 1, 2011, contains new residency requirements for public officers and employees, unless exempted under the law. Current, new or prospective employees should be aware of the following:
Effective September 1, 2011, all employees of State and local government must reside in the State of New Jersey, unless exempted under the law. If you already work for State or local government as of September 1, 2011, and you do not live in New Jersey, you are not required to move to New Jersey. However, if you begin your office, position or employment on September 1, 2011 or later, you must reside in New Jersey. If you do not reside in New Jersey, you have one year after the date you take your office, position or employment to relocate your residence to New Jersey. If you do not do so, you are subject to removal from your office, position or employment.
RAMAPO COLLEGE OF NEW JERSEY:
Mission: Ramapo College of New Jersey is New Jersey’s Public Liberal Arts College, dedicated to providing students a strong foundation for a lifetime of achievement. The College is committed to academic excellence through interdisciplinary and experiential learning, and international and intercultural understanding. Ramapo College emphasizes teaching and individual attention to all students. We promote diversity, inclusiveness, sustainability, student engagement, and community involvement.
Established in 1969, Ramapo College offers bachelor’s degrees in the arts, business, humanities, social sciences and the sciences, as well as in professional studies, which include business, elementary education, nursing and social work. The College also offers articulated programs, including dental, optometry, chiropractic and health professions, as well as visual arts therapy and law, with colleges and institutions in New Jersey and New York.
Undergraduate students may choose to concentrate their studies in one of five schools with more than 539 course offerings and more than 36 academic programs. Ramapo College boasts an average student/faculty ratio of 18:1 and an average class size of 23; affording students the opportunity to develop close ties to the College’s exceptional faculty.
Under the coordination of the Accounts Receivable Supervisor, provides highest quality of customer service to students, parents and all other members of the College Community while performing basic professional functions using established policies, procedures, precedents, and guidelines related to the office. Must be able to communicate financial information in a professional and courteous manner, and to help students and parents to understand their financial accountability to the College.
Supports the Cashiering Department in the processing of charges and payments, refunds, deposits, internal installment payment plans, third-party payments, EFT’s, and miscellaneous receipts.
Answers cashiering department phones, removes voice messages and returns calls, opens individual and Office of Student Account emails and responds.
Reconciles daily receipts in Banner Student Accounts Receivable and prepares daily bank deposits.
Processes, deposits, and reconciles miscellaneous receipts from departments within the College.
Imports and reconciles daily student electronic payments (ACH and credit card) from TouchNet.
Receipts student payments and posts charges and payments to student accounts.
Assists with the processing of student refunds.
Coordinates the student/parent Ramapo Tuition Payment Plan (RTPP).
Generates correspondences to students and parents regarding delinquent RTPP accounts.
Assists with the collection of current and past due accounts.
Responsible for book advance processing.
Runs the process that sends email notices to students and parents who have had a FDSLP disbursed on their account using Banner Work Flow. Addresses rejected emails.
Assist with third party sponsor processing.
Responsible for outside scholarship processing.
Responsible for uncashed refund processing.
Closes and verifies daily cashiering transactions.
Performs other duties as assigned.
Graduated from an accredited college with a Bachelor's degree. Applicants who do not possess the required education may substitute experience on a year for year basis (30 credit hours is considered one year of college).
One year of experience in customer service interactions is required. Three years of experience is preferred.
Professional experience in education, higher education, or other field related to the functions of the position is preferred.
Experience working with Ellucian (formerly SunGard/SCT) Banner Student Accounts Receivable software is a plus.
Experience working with TouchNet U Commerce is a plus.
Excellent customer service skills.
Ability to communicate decisively and confidently on the telephone and in-person customers.
Ability to handle and resolve customer complaints and respond to inquiries via phone, email and/or in person; Perception to identify and escalate priority issues to Manager; follow up customer calls where necessary.
Knowledge of the principles and techniques essential to performance of assigned responsibilities.
Ability to prepare clear, technically sound, accurate, and informative reports containing findings, conclusions and recommendations.
Ability to comprehend, analyze, interpret, and apply established law, regulations, policies, procedures, precedents, and guidelines.
Ability to organize assigned work, analyze problems, and develop appropriate work methods.
Ability to establish and maintain cooperative and professional working relationships with other staff or organizations.
Ability to prepare clear and concise correspondence.
Ability to maintain essential records and files.
Ability to represent the college at conferences, meetings, seminars, etc.
Work overtime as required during peak periods.
Ability to learn and utilize various types of electronic and/or manual recording and information systems used by the office, or related units.
Proficient in Excel, Word and Google Docs.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.
Ramapo College is an Affirmative Action/Equal Employment Opportunity Employer. Ramapo has a long history of advocating, advising, and supporting diversity, equity, and inclusiveness. Examples can be found in its mission statement, strategic plans, degree and course offerings, community outreach programs, the Diversity Action Committee offerings, and the other numerous diversity conferences and programs. Ramapo’s commitment to diversity and inclusion is infused across all facets of the College; where the environment is welcoming, dedicated to social justice, respectful of freedom of expression, focused on educating and having an ongoing conversation regarding cultural competence and the benefits and importance of diversity.
Internal Number: 138905701
About Ramapo College
"Ranked by U.S. News & World Report as sixth in the Best Regional Universities North category for public institutions, Ramapo College of New Jersey is sometimes mistaken for a private college. This is, in part, due to its unique interdisciplinary academic structure, its size of approximately 6,008 students and its pastoral setting in the foothills of the Ramapo Mountains on the New Jersey/New York border.Established in 1969, Ramapo College offers bachelor's degrees in the arts, business, humanities, social sciences and the sciences, as well as in professional studies, which include nursing and social work. In addition, Ramapo College offers courses leading to teacher certification at the elementary and secondary levels. The College also offers six graduate programs as well as articulated programs with the University of Medicine and Dentistry of New Jersey, New York Chiropractic College, New York University College of Dentistry, SUNY State College of Optometry and New York College of Podiatric Medicine."