The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.
UW's Department of Laboratory Medicine & Pathology has an outstanding opportunity open for a Temporary Remote Site Supervisor for one of its COVID-19 Testing Site Locations.
Under general direction from the Senior Remote Testing Site Manager, the Remote Testing Site Supervisor is responsible for overseeing the day-to-day operations (i.e. providing operations and facility support, managing the procurement of supplies and equipment, maintaining appropriate staffing levels, site quality assurance checks, providing staff feedback) to ensure the smooth operation of the test site and other remote testing sites in the Puget Sound region.
Operations. Oversee services supporting remote site operations, including:
Develop, integrate and implement new or revised procedures, protocols and policies into the workplace to ensure quality and high level of standard. Ensure that procedures are utilized by all staff.
Ensure compliance with all federal, state and outside regulatory regulations as well as accrediting requirements that impact laboratory operations to include but not limited to CAP, FDA, CMS, DOH, etc.
Manage site staff to ensure continuous site traffic flow and avoiding operational workflow congestion.
Responsible for ensuring open and close procedures are completed.
Ensure proper infection prevention is implemented and staff are properly wearing appropriate PPE and following all safety procedures and policies.
Independently act quickly and competently for problem resolution for complex workflow or procedure deviations that arise.
Liaison between the King County Public Health, City of Seattle, and other entities program support staff and the site staff (i.e. assessing the needs of the sites and escalating issues or suggestions for performance improvement).
Responsible and oversee that the site is compliant in all regulatory requirements for record management and act on any discrepancies
Develop projects aimed at improving operations and ensures timely completion of all administrative initiative and directives from the Medical Centers, department, and division
Maintain working knowledge of the Laboratory Information System (LIS)/Sunquest, Customer Relationship Management system (hc1.com), Electronic Medical Record (EPIC, Cerner/ORCA), and SOLV.
Delegate responsibilities, duties, and tasks to optimize the use of staff time, skills, and expertise while ensuring a high quality service.
Provide facility and building maintenance issue support, as needed.
Responsible for documenting and managing site FTE budget, i.e. managing/approving overtime and staff level.
Responsible for inventory/supply expenditures/budget.
Monitor and control expenses to fit budget expectations, including making recommendations to improve cost efficiency and productivity.
Interact with vendor and inventory support staff to review and recommend products for potential use in ongoing and developing programs.
Management and acquisition of site inventory and equipment.
Determining site par levels, and ensuring site staff are following inventory management procedures.
Oversee quality assurance on the SOLV queues and samples.
Responsible for bringing any quality issues to the attention of the site leads and responsible staff and act on any need for additional training or gaps to address the quality issues.
Collate and troubleshoot SOLV glitches with the site support staff, UW DLMP, SOLV and Senior Remote Testing Site Manager.
Develop quality benchmarks and metrics, analyze and interpret to act upon for process improvements.
Identify and plan staffing levels and adjust the number of staff based on patient volume trends.
Interview, hire, and follow processes of termination as necessary.
Ensure and hold staff accountable for completing and documenting training and in-service education for staff.
Provide fair and immediate feedback regarding job performance to staff, including feedback identified from reviews or errors-identified during the QA process.
Counsel and mentor staff to improve performance; recognize superior performance; develop performance improvement action plans; act on corrective action as necessary.
Build an environment where everyone is empowered to report areas of concern to Management and/or the Department Compliance Officer/Committee.
Responsible for timecards, and ensure that staff adhere to employment laws, i.e. required breaks and lunches.
Meet regularly with staff to communicate initiatives, expectations, and technical information, including performing staff huddles to go over operation status, Solv glitches, lab errors, safety review, new procedures etc.
Provide, or delegate to a lead, new employee on-boarding and training and any required employee remedial training.
Facilitate open communications and joint decision making with staff.
Bachelor's Degree in Science or related field
Experience may substitute for education
3 years relevant laboratory or clinical experience which may include hands-on laboratory specimen collection, processing, and/or problem resolution:
• Experience holding a lead role in the clinical environment in support with providing feedback and managing staff. • Proficient with Microsoft Office Suite (including Word, Excel, Outlook). • Excellent Communication and Organizational skills.
• Experience holding a supervisory role in the clinical environment. • Experience with SOLV desired.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter, and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.