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The Burke Museum connects the past, present, and future through collections, exhibits, and programs relating to the natural world, the people and cultures of Washington State, and cutting-edge science. Our collections provide a spark for stories and ideas and connect people to each other and to their environment. With it’s reopening in 2019, the Burke’s new building and visitor experience center on removing the barriers that have traditionally separated the public side of the museum (the exhibits) from its working side (the collections storerooms, labs, and other workspaces). Along with six brand new galleries to experience, every visit to the New Burke is different because every day brings new work.
The Burke Museum Store is able to further Burke guests’ experience by providing opportunities to remember, engage more deeply or simply savor their visit. The 250-square foot retail space aims to authenticate the Burke’s mission and vision and reflect the diversity of its collection and departments while achieving ambitious sales goals. All proceeds from the Burke Museum Store benefit the museum’s operations, programs and collections.
JOB SUMMARY: Though the museum was closed through much of the past year due to COVID, store sales remained high during the open months. As visitorship slowly returns to normal, the Burke is seeking a dynamic, retail-minded person to oversee the Burke store in a part-time capacity. The Store Coordinator will coordinate and implement an annual work plan for the store with the support of the Visitor Experience team. This includes maintaining a robust inventory featuring mission-inspired products and custom, branded items and coordinate a new artist consignment program in alignment with the Burke’s Diversity, Equity, Access, Inclusion and Decolonization (DEAI/Decolonization) goals.
This position reports to the Visitor Services Manager and is responsible for product research and procurement, inventory management, consignment program coordination, ensuring progress toward target performance indicators, training Visitor Services hourly staff to promote sales, proactively proposing ideas to maximize program profitability and supporting the Burke’s mission through store initiatives. In support of the Burke's commitment to DEAI/Decolonization, the Burke is undergoing a yearlong assessment and healing project with staff and volunteers museum-wide. This project will help the museum maintain its momentum and reinforce its dedication to DEAI/Decolonization in perpetuity. This role will actively participate in this process and be responsible for applying learnings and making related improvements to the Store program.
RESPONSIBILITIES include but are not limited to: Product Research, Consignment, Procurement & Inventory Management
Develop new products and product categories, select and procure merchandise, and determine pricing to achieve maximum profitability and sales goals.
Work with the Consignment Committee to create an intentional artist consignment program, cultivate relationships with and promote artists from diverse cultures and backgrounds, and implement program logistics.
Prepare and share informational materials about consignment artists and products to hourly Visitor Services staff.
Comply with all UW and Burke fiscal requirements.
Consult with Burke staff to ensure appropriateness of merchandise, avoid cultural appropriation, and investigate additional merchandising opportunities, especially as related to exhibits, programming and Burke-branded items. Work with Communications team to ensure all custom items meet brand standards.
Maintain an efficient and lean inventory; move merchandise creatively by quickly identifying slow selling merchandise or best sellers and reacting accordingly.
Conduct semi-annual physical inventory count in coordination with Visitor Services Coordinator and hourly staff.
Receive merchandise in accordance with museum pest control protocols. Tag, prep, stock, and display merchandise with assistance as from Visitor Services staff and volunteers; requires moving boxes and merchandise between floors.
Maintain organization of stock room.
Enforce loss controls, striving for minimum shrinkage.
Store Presentation & Sales
Serve as training lead for Visitor Services staff in product knowledge and sales techniques; support the Visitor Services Manager and Visitor Services Coordinator in providing coaching and training refreshers to hourly staff as needed.
Work with the Visitor Services Coordinator to ensure that Visitor Services frontline staff are maintaining the store in a clean and easy-to-navigate fashion and restocking merchandise.
Create and regularly refresh displays for optimal sales potential in alignment with museum-wide look and feel; Ensure all display signage meets museum brand standards and is vetted by Exhibits department.
Planning, Tracking and Systems
With Visitor Services Manager, generate new ideas and initiatives to maximize program revenue potential.
Provide input on annual and monthly goals, performance indicators, and budget/work plan.
With Visitor Services Manager, monitor progress toward goals and generate creative solutions if goals are not being met; provide regular reports to Visitor Services Manager and other Burke Staff as requested.
Maintain up-to-date documentation of all store policies and procedures; identify areas for policy and procedure improvement and work with Visitor Services Manager to implement.
Develop expertise with Counterpoint POS and serve as subject matter expert and primary departmental point of contact; develop best practices using POS and other tools as needed to maintain inventory, generate reports, organize data, and manage store performance.
Identify opportunities to improve workflow efficiency, ease of use and data integrity.
Coordination & Communication
Meet regularly with Visitor Services Manager to discuss store progress, ongoing projects, problem-solve existing issues, and create plans to work with other teams as needed.
Represent store in weekly VEXp team meetings.
Collaborate with other departments in support of public programs, including family-focused events and Native Art Markets.
High school graduation or equivalent AND two years of related experience OR equivalent education/experience
Experience working artist programs that feature artists from diverse backgrounds
Customer service experience
Eye for detail and design
Ability to lift/move 40-45 pounds
Clear written and verbal communication and strong interpersonal skills
Proficient in Excel and capable of mastering retail-specific database software
Analytical ability and proficiency in math sufficient to calculate margins, monitor profitability and manage inventory
Requires evening and weekend hours as needed by the Museum, including during Free First Thursdays, special program days, member events and similar.
Experience as a buyer in a museum store or other specialty retail environment
Experience with building and monitoring budgets
Experience developing merchandise strategy, and profit/loss reports
Strong understanding of gross profit and inventory control
Demonstrated high-level of self-motivation; taking initiative and problem solving
Knowledge of Counterpoint Point of Sales and/or other POS software
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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