Itâs an exciting time atÂ USC. We are world-renowned for our innovative education, academic excellence and path-breaking research in a vibrant region exploding with potential. As part of a university that is on an upward trajectory, excellent development and advancement opportunities are possible here. Ultimately, you will support the universityâs expansive, humanity-centered mission: âThe development of human beings and society as a whole through the cultivation and enrichment of the human mind and spirit.â
The Dana and David Dornsife College of Letters, Arts and Sciences, Office of Advancement, seeks a talented and experienced Advancement Operations Team Lead to join the advancement operations team. Reporting to the Associate Dean of External Affairs for Strategy and Innovation, the Advancement Operations Team Lead will drive the creation of sustainable systems, processes, and data-informed solutions for a variety of stakeholders. This position is responsible for program administration, including the design, creation, and delivery of high-quality program research, data analysis, roadmaps, progress reports, and deliverables.
Key Duties and Responsibilities:
Plan, develop, and execute detailed work plans for complex short-term and long-term deliverables across multiple departments, project teams, and program contexts
Provide thought leadership and work independently and collaboratively to solve problems and identify team-based opportunities for program innovation, design, and improvement
Effectively use multiple information systems to identify, research, analyze, and produce strategy recommendations, progress reports, and executive presentations for various stakeholders and audience levels
In consultation and partnership with Associate Dean of External Affairs for Strategy and Innovation, define structure, scope, governance, dependencies, and timelines for advancement operations, including external affairs projects as assigned.
Regularly monitor, track, and provide team leadership to ensure advancement operations Â and external affairsâ program deliverables are executed to the highest quality and delivered within defined scope, budget, and progress specification
Conduct timely, relevant, accurate, and advanced program analysis to support program innovation and information strategy using a variety of tools (Excel, Python, R, Tableau, Salesforce, Cognos, etc.)
Evaluate, analyze, and synthesize data across various systems to generate actionable insights, recommendations, and program enhancements
Build, validate, and document processes, data sources, and cross-training materials
Serve as a program liaison for various university departments as needed.
Perform other duties as assigned or requested. The University reserves the right to add or change duties at any time.
Preferred Qualifications and Competencies
Who you are:
Equity-minded leader with proven track-record of strategic information management, project management, and leadership within and across teams
Exceptional critical thinking, communication, and problem-solving skills
Self-motivated and intellectually curious with a solid grasp of information systems, operations, processes, and program administration
Collaborative work style with the ability to also work independently, take initiative, and set priorities while being flexible in a dynamic and team-based environment
Impact-oriented strategist able to effectively manage complex programs, technical requirements, and project deliverables for various internal and external constituencies
Highly organized and proven ability to handle multiple short-term and long-term projects on time and within scope and budget
Understand the critical role of research, scope, requirements analysis, systems design, and business processes as they relate to effective program administration and advancement operations
Ability to maintain a high degree of confidentiality of information management in a dynamic and high-performing team
Provide high-quality work deliverables and foster continuous process improvement
Passion to learn, innovate, and create relevant, effect, and sustainable business solutions
What you will bring:
Bachelor's Degree with 3 or more years of relevant work experience, 1 of which are in program administration or any equivalent combination of experience and/or education
Demonstrated knowledge of advanced data analysis using Excel, R, Python, etc.
Demonstrated knowledge of project management tools, e.g., Trello, Project, Asana, etc.
Demonstrated knowledge of CRM database systems, data analytics, constituent research
Proficiency with reporting tools including but not limited to Excel, Tableau, or Cognos
Exceptional ability to simultaneously, effectively, and efficiently manage multiple projects of variable complexity
Exceptional interpersonal communication skills in both verbal and written form
Experience in thinking strategically, creatively, and independently
Program administration leadership with strong attention to detail, accuracy, and completion within a dynamic, fast-paced, and team-based environment
Positive attitude with a commitment and passion for problem-solving, program impact, and continuous process improvement
Preferred Education: Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Masterâs degree
Preferred Experience: Â Â Â Â Â Â Â Â Â Â Â Â Â Â 5 years
Preferred field of expertise: Â Â Â Directly related experience in a university environment with knowledge of university systems and procedures preferred.
Required Documents and Additional Information:
Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The University of Southern California is an Equal Opportunity Employer that Values Diversity.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 3 yearsMinimum Field of Expertise: Directly related professional experience in area of program specialization.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.