The Manager will help drive key activities across the Harvard i-lab and Launch Lab X GEO's alumni and student program offerings. Responsible for the delivery and execution of programs that support our entrepreneurs, the Manager has an eye out for how best to run processes and marshal our team and technology for maximum efficiency. They will ensure seamless execution of our alumni programs, which support our innovators and entrepreneurs, including the LLX GEO program and other alumni activities. In addition to alumni programs, the Manager will also support and coordinate some student programs and offerings. The position will be responsible for planning of and the delivery of activities in service to our student and alumni audiences, including building and engaging with a network of speakers and experts, competition judging, customer service, marketing, and event-related operations. The Manager will report to the Director of Alumni Programs and Engagement, as well as work closely with the Student Programs and Engagement team to integrate program offerings across the Harvard Innovation Labs.
Manage the delivery and execution of LLX GEO and other i-lab alumni offerings (40%): Serve as the primary point person, making sure that all key activities across alumni are executed meticulously. These include project managing the process for applications, judging, speakers, experts, and execution of all workshops and events.
Support the delivery and execution of student program offerings (20%): The i-lab offers programming and supports to student ventures, including workshops, 1:1 expert advice, and a peer network. The Manager will support the operational efficiency and execution of this slate of offerings. The Manager will support the creation of the program calendar, workshop delivery, and measurement and evaluation of our offerings. The Manager will ensure that alumni and student offerings remain aligned and integrated and will liaise with Program team stakeholders on all deliverables and content.
Engage with the Alumni Community (10%): The Manager will oversee the relationship management and support communications and outreach activities to LLX GEO experts, speakers, and the wider alumni community. Additional responsibilities include managing and optimizing engagement in communication channels, providing email updates to the LLX GEO alumni community, collecting content for the Harvard Innovation Labs newsletter, (e.g., profiles, alumni news events, articles), and building a watch list of high-potential alumni teams within the Harvard ecosystem.
Support Data Management & Reporting (10%): Ensure alumni data (LLX GEO participants, watch lists, former i-lab students, and experts) and student data are added and highlighted in the CRM. Ensure that data is coordinated across other teams at the labs, including the technology and network engagement group. In addition to data management, this role includes collecting survey feedback for programs and specific events, to understand program impact and customer satisfaction.
Support Strategic Alumni Projects (10%): Help scope, develop, prioritize, and plan new opportunities, and help develop the appropriate infrastructure for execution. The Manager will be the administrator on these projects.
Liaise with other teams (10%): Build and nurture close collaborations with teams across the Harvard Innovation Labs, including Advising, Network Engagement, Marketing/Creative, Technology, Operations, and ensure that alumni and student programs are aligned and coordinated on objectives. Identify which projects have dependencies with other teams and identify the best mechanisms for coordination. Implement repeatable processes that work well for all involved.
Other responsibilities as assigned.
During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens.
While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here.
Salary Grade: 056
Union: 55 - Hvd Union Cler & Tech Workers
5 years of applicable experience required.
The desired candidate will have the following experience and attributes:
Bachelor's degree preferred
Strong organization and problem-solving skills
Ability to see all the operational steps required to reach completion of a project and create a timeline, with adequate buffer time and contingency planning
Proven experience leading multiple projects requiring collaboration across teams of diverse people to achieve results.
Excellent capability to delegate tasks and quality control results
Strong experience building partnerships and developing relationships with diverse stakeholders
Ability to hold stakeholders accountable to commitments and deadlines
Strong communication skills (verbal, written, presentation)
Proven ability to deliver results with minimal oversight (self-starter)
Ability to quickly learn and adeptly utilize a variety of technology platforms
Agility, gravitas, and high EQ
The ideal candidate is proactive, collaborative, methodical, detail oriented, and can anticipate next steps.
The ability to work occasional overtime, including evenings and weekends, to meet deadlines and oversee and/or attend events
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 54351BR
About Harvard University Business School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.