We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.
Optimizing our enrollment management is crucial to IUPUI's long-term viability, as there are several factors that influence a student's college choice, student success, retention and timely graduation. The Division is comprised of full-time staff in the Office of Undergraduate Admissions, Office of Student Financial Services, Office of the Registrar, Office for Veterans and Military personnel, Office of Enrollment Strategy and Insights as well as other areas supporting strategic initiatives, outreach and partnerships, technology and administrative support. The Division of Enrollment Management also oversees and provides insight for its enrollment operations for its Fort Wayne and Columbus campuses.
The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing IUPUI's mission.
For information about the department, please visit here . Additional information about Indiana University's comprehensive employee benefits program can be found here .
Under the supervision of the Associate Director of Operations-Undergraduate Admissions, the Senior Assistant Director of Operations is responsible for overseeing the day-to-day processes for efficient admissions decision review and transfer credit evaluation work for all undergraduate admission applications at IUPUI (with some IUFW and IUPUC responsibility as well). With an increasingly virtual world, this role also participates in identifying innovative solutions in the form of process enhancement, technology and personnel use in support of application review. This role will provide management support to all operational staff, and serve as the primary point of contact for trouble shooting next level challenges for the Office of Undergraduate Admissions and the broader admissions community. Manage the process of admission decision review and transfer credit evaluation to ensure efficiency in turnaround time and quality of work.
Primary Duties and Responsibilities:
Provide analysis of operational admissions policy in collaboration with the Associate Director.
Serve as the primary point of contact for the university undergraduate admissions community in troubleshooting challenges that may arise.
Develop ongoing PIC reports for beginner and transfer students, that represent the funnel and showcase key success indicators such as turnaround time, incomplete application progress, and test optional admission distribution.
Responsible for ensuring the efficient operation of recruitment and application data processes and is charged with improving office functions through the development of technology, by evaluating current tools and processes for streamlining application processing.
Supervise a team of staff members who are charged with review and decision work, and will participate in the review and decision work as needed.
Education / Work Experience
Bachelor's degree in business, public policy, or related field and two years in admissions, higher education, marketing, or a related field.
Combinations of related education and experience may be considered.
Three years of experience working with complex student enrollment systems.
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Seeks to acquire knowledge in area of specialty. Highly thorough and dependable.
Demonstrates a high level of accuracy, even under pressure. Possesses excellent presentation skills.
Demonstrates excellent judgment, tact, and diplomacy.
Highly developed customer relations skills.
Commitment to working with people of diverse backgrounds.
Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.
Demonstrated proficiency with computerized operations and systems including Oracle/PeopleSoft and Hyland/OnBase. Knowledge of university admission and academic policies and procedures and integrated electronic delivery systems as well as federal laws and regulations required. Excellent communication skills, evidence of analytical and planning skills, ability to manage competing demands, assess risks and determine priorities. Experience with supervision.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Beginning with the fall 2021 semester, all Indiana University students, faculty, and staff will be required to be fully vaccinated for COVID-19 as a condition of enrollment / employment.To learn more about this requirement, view ourCOVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.