The University Housing and Dining Department is seeking a Service Center and Apartment Assignments Coordinator. This is a full-time 12-month, fixed term professional faculty position. Reappointment is at the discretion of the Director.
UHDS recognizes the importance of learning both in and out of the classroom and supports the concept of education as an individual as well as a community experience. UHDS strives to provide students, faculty, staff, and guests with safe, economical, convenient, and comfortable living and dining options, and the department works to maintain the highest educational and service standards. UHDS houses over 4,800 students and offers a variety of living and dining options in 15 residence halls, three dining centers, three coffee shops, a market, and a limited number of family apartments. UHDS is an auxiliary enterprise which is funded solely by customers who use our services — we receive no State or General fund allocation.
UHDS is committed to an appreciation for diversity, and fosters an open, respectful, and enjoyable living, learning, and working environment. A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of University Housing and Dining Services. The Service Center and Apartment Assignments Coordinator serves as a member of the Operations and Facilities unit within University Housing & Dining Services. This position works predominantly with service centers and assignments for all apartment living facilities, and also has additional responsibilities within the unit.
The service centers are the primary customer service hub for each area of campus. Each service center is responsible for: mail, packages, keys, and electronic door access for the 5,000 students that live in the residential communities.
This position provides programmatic leadership to and manages operations of service centers on campus, and coordinates with unit and department partners regarding term-to-term arrivals, departures, and transitions for direct admit and international students. It is essential that the Service Center and Apartment Assignments Coordinator spend time in each service center regularly to ensure efficiency and accuracy of services provided. The Service Center and Apartment Assignments Coordinator hires, trains, supervises, and assigns work to part-time student Customer Service Representatives (CSR) for each service center. The CSR positions support UHDS operations through customer service, general or campus referrals, administrator and staff assistance, office supply and management, and assignments processes in addition to maintaining the daily operations within each service center. This position may receive tasks or work requests from within the Operations and Facilities Unit or UHDS that can be assigned to these staff.
This position also manages the assignments for all residents in apartment living facilities and as such is integrated fully with the assignments team that reports to the Assistant Director of Operations.
This position will also work to prepare keys and electronic access for summer conference groups and guests staying in UHDS buildings.
The ability to focus on multiple tasks with similar priorities and timelines, attention to detail, consistently meet deadlines and follow timelines, and relationship building skills are necessary for success in this position. The position requires infrequent and unpredictable response to campus, particularly during arrival weekends and transition periods between terms. This position reports to the Assistant Director of Operations.
Typically requires Bachelor's Degree in related field. May require certification in area of expertise. Experience working with population of program participants.
Requires a bachelor's degree in Liberal Arts, Education, Business or closely related field.
Demonstrated staff supervision skills.
Demonstrated presentation and/or training experience.
Must have experience with information management systems, report generation and information auditing, maintaining databases, and producing memos and correspondences.
Ability to manage multiple priorities and timelines within an environment of frequent interruptions.
Ability to foster an environment for staff that encourages a high level of customer service and performance. A demonstrable commitment to promoting and enhancing diversity.
This position has daily, direct contact with students, staff, and campus partners so it requires good oral and written communication skills.
Must be detail oriented.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OAR 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 24 months.
During the academic year this position works a typical 8-5 schedule with some evenings and weekends particularly during arrival weekends/transition periods.
This position is required to spend time in each service center regularly to ensure accuracy and consistency in work as well as support the student staff therein.
This position is deemed essential and the incumbent may be contacted by his/her supervisor and required to report to work during inclement weather, emergency and other University work curtailments.
Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon?s natural wonders.Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state?s Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon?s leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State?s impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension offic...es, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon State has a presence in every one of Oregon?s 36 counties, with a statewide economic footprint of $2.06 billion.Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology.Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visithttp://www.ohsu.edu/xd/about/index.cfm.The 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.