Location: Boston, MA Category: Classified Staff Posted On: Tue Jun 8 2021 Job Description:
BHCC is looking for staff committed to student success to work in our new BHCC Student Central department that will integrate services related to financial aid, student payment, registration and academic records. Student Central is both a centralized physical locations and a virtual hub where students can access information, resources and services.
The incumbent represents Student Central and is responsible for providing quality services to students, alumni, faculty and staff.
Work in the Student Central assisting students with all enrollment related processes.
Maintain and update student records.
Process documents, registrations, invoices, payments, tax returns and financial aid related documents.
Accept and prepare correspondence, forms, files and reports for processing, electronic storage or forwarding.
Operate standard office machines and equipment; issue ID cards.
Explain financial aid eligibility, awards and regulations.
Answer student, alumni, staff, and faculty questions and provide information in-person, over the phone and via email.
Assist with the compilation of statistical information to be included in departmental reporting.
Supervise student workers as needed.
Assist students with completion of paper and electronic forms and navigation of virtual systems.
Comply with FERPA and privacy regulations.
At least four years of full-time or equivalent part-time experience in office work or any equivalent combination of the required experience.
Ability to follow written and oral instructions.
Ability to use proper grammar, punctuation and spelling.
Ability to work accurately with names, numbers, codes and/or symbols and maintain accurate records.
Ability to type and use a computer and other standard office equipment.
Able to communicate effectively in oral expression and deal tactfully with others.
Proven ability to work with a diverse faculty, staff and student population.
Bunker Hill Community College is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at three satellite locations in the Greater Boston area. Founded in 1973, BHCC is the largest of the 15 community colleges in Massachusetts, serving some 18,000 students annually across all modes of instruction. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry specific training programs. The College is the 8th most diverse higher education institution in the United States, and is a Hispanic and Asian American and Pacific Islander Serving Institution. Approximately 900 International Students attend from 107 countries, speaking 75 languages.