HBS is a world leader in providing transformative leadership training to organizations across the globe. HBS Executive Education offers a robust suite of programs, designed to help clients solve their strategic issues, which use the world's best faculty, offer an interactive learning experience alongside the most accomplished, diverse cohort of fellow participants, all in state-of-the-art, world-class facilities. A non-profit entity that supports both faculty research and the overall School mission, HBS Executive Education offers open enrollment and custom programs that focus on a range of timely topics including leadership, strategy, finance, entrepreneurship, and innovation. HBS Executive Education delivers over 130 intensive educational programs to 12,000 + participants annually. Programs are fully-immersed, living-learning experiences designed to provide networking opportunities and engaging conversations. Many participants build connections and friendships here that last decades, even a lifetime.
Due to Covid-19 restrictions, Executive Education programs are currently being delivered fully remote. Given this delivery model program coordinators are currently responsible for supporting online sessions, delivered primarily via the Zoom platform. This includes serving as a host for virtual sessions, sharing documents and videos, administering polls, coordinating break out rooms, monitoring attendance, and facilitating communication with faculty, participants, and the technology team to ensure a smooth delivery. Supporting virtual sessions may also include coordinating online live sessions, working closely with the HBS Live Online Classroom team. Supporting virtual sessions requires comfort with technology, including the ability to maintain a calm and assuring composure when technical glitches occur. Program Coordinators must have strong communication skills, with the ability to communicate clearly and concisely with multiple constituents, both written and verbally. In addition, candidates must be able to multi-task, be flexible, and prepared to resolve issues in real time.
As a member of the Executive Education Program Delivery team, the Program Coordinator works collaboratively on a team of three, consisting of another Program Coordinator and Program Manager. The Program Coordinator is responsible for pre-planning through delivery of Executive Education programs, coordinating all logistics, on-site delivery, and day-to-day operations for the team's assigned portfolio of programs.
As a Program Coordinator you will have the opportunity to strengthen and expand your administrative and customer service skill set, while immersing yourself in a rewarding and engaging professional experience.
Program Coordinators primary responsibilities include:
Work closely with faculty to confirm session details, coordinate program material, arrange IT and AV needs, and provide classroom support when programs are in session
Serve as the primary contact for faculty and participants for all pre, during and post program related support
Work closely with other HBS support departments to include operations, media services, housekeeping, catering, and other constituents to ensure appropriate operational support
Coordinate and administer program schedules for domestic and international programs
Assemble and maintain participant websites for each program
Coordinate experiential learning exercises and team building activities
Maintain records to document faculty material, participant feedback, schedules, vendors and evaluations associated with program delivery
Coordinate program logistics for meals, housing and special events, both on campus and at local venues
Use Salesforce to track and manage participant enrollment and cancellations, and other program related data
Coordinate, process and track program purchases and other expenses
Staff the program office when programs are in session
Collaborate with other Exec Ed teams, including Program Directors, Enrollment and Admission Services, Finance, Client Services, Resource Allocation Associate Director, Coaching Directors, etc.
Support the larger program delivery team in
2+ years' experience in a service organization required.
Willing to work flexible hours including overtime and weekends in support of program delivery.
This position may also include domestic or international travel depending on program needs.
BA/BS or equivalent preferred.
Many HBS employees are eligible for Flexible Work Arrangements, including a work from home day, which may be explored during the interview process.
This position requires a team player with a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, customer-oriented, high-energy environment. Demonstrated ability to think quickly, manage multiple priorities and generate solutions when unexpected problems arise. Candidates must show strong verbal and written communication skills.
In addition, this position requires excellent customer service and organizational skills, as well as a balance of administrative and event management expertise. The successful candidate will have strong computer skills, including proficiency with Microsoft Office, Outlook, and the ability to navigate multiple technology systems. Candidates must be highly motivated, solution-driven, take initiative and work well both independently and in a team approach. Must be flexible, energetic, diplomatic, and detail-oriented.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 54317BR
About Harvard University Business School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.