Direct Service Provider: (60%) The SHARE Senior Clinical Services Coordinator dedicates approximately 60% FTE to direct services, which includes working directly with students, staff, faculty, and post-docs who have experienced or witnessed interpersonal violence or harm. Direct services include, but are not limited to:
Provides trauma-informed crisis counseling, including psychological first aid, exploring available options, and referral, as appropriate
Accompanies, navigates, and coordinates campus and community resources
Facilitates and coordinates psychoeducational groups
Covers 24/7 SHARE hotline, including support for callers, referrals, development of safety plans, identifications of safety risks, and documentation of services provided
Follows up with individuals seeking services with SHARE to ensure needs are met and additional issues are addressed as they arise
Utilizes web-based data management system and applicable technologies to conduct and document work
Complies with all applicable state, federal, and University policies, procedures, and protocols, including those relating to confidentiality, and mandated reporting requirements
Management, Supervision, Data Collection, Reporting, and Research (20%)
Provides supervision and support for SHARE staff, including the development of caseload criteria and ongoing monitoring and assessment of cases
Oversees day-to-day operations of SHARE staff, including team meetings and staff training programs
Oversees, maintains, and monitors the electronic system of case records for SHARE staff
Provides administrative oversight to hotline operations, including scheduling and training staff and conducting an evaluation of hotline usage and practices
Develops and implements appropriate assessment tools
Provides referral to CAMHS and other resources, as appropriate
Submits timely reports to HUPD consistent with Clery reporting requirements
Generates annual reports on direct care services and prevention education initiatives
Keeps abreast of federal, state, legislation, guidance, and policies related to interpersonal violence
Community Engagement, Education, and Outreach (20%) The SHARE Senior Clinical Services Coordinator works closely with OGE staff and community partners, including but not limited to School and unit resources, to advance community engagement and prevention education initiatives throughout the University. Job responsibilities include, but are not limited to:
Develops curricula, facilitation materials, and assessment tools
Serves as a primary facilitator as needed for workshops, presentations, training, and other events
Works collaboratively with University and community resources to schedule and co-facilitate education and outreach initiatives
Adheres to the expectations, professional responsibilities, standards, practices, and procedures of OGE, HUHS, and the University
Completes and complies with HUHS training requirements including HIPAA Privacy and Security Rules
PLEASE NOTE: During the current period of Covid-19 related restrictions, this position may start as a remote position, with the transition to onsite in Cambridge when the office reopens.
We continue to monitor the evolving COVID-19 and the lifting of restrictions. We appreciate your understanding and flexibility with our interview process. We will be conducting interviews virtually for selected candidates until further notice.
The Sexual Harassment/Assault, Resources & Education (SHARE) Senior Clinical Services Coordinator is a direct service provider in the Office for Gender Equity (OGE) which is situated within the Office of the President and Provost. Reporting to the Director of the Office for Gender Equity with a dotted line report to Harvard University Health Services (HUHS), this confidential role supports individuals in the Harvard community who have experienced or witnessed interpersonal violence or harm, including, but not limited to, sexual assault, dating violence, domestic violence, stalking, gender-based harassment, and harassment based on sexual orientation. Using a trauma-informed and intersectional clinical framework, this role offers direct crisis counseling, assistance with navigating and utilizing available University resources, medical accompaniment, and referral, as appropriate.
The SHARE Senior Clinical Services Coordinator oversees the triage of all incoming cases, consults and advises on cases assigned to SHARE Confidential Counselors, and refers to University resources (e.g., Title IX resources, Counseling and Mental Health Services), and other University and/or community resources, as needed. The SHARE Senior Clinical Services Coordinator carries a caseload as a clinical service provider and operates the SHARE 24/7 crisis hotline, including scheduling and training staff on hotline operations and best practices. The SHARE Senior Clinical Services Coordinator also collaborates closely with the education staff within OGE and campus partners to develop evidence-based prevention strategies to reduce and prevent sexual harassment and other sexual misconduct, such as dynamics of healthy interpersonal relationships; consent education, and communication, and bystander intervention. The SHARE Senior Clinical Services Coordinator serves as a community resource, builds successful partnerships across the University, and works towards building a culture of respect, mutuality, and support for all members of the Harvard community. The position requires significant evening work and some weekends, flexible schedule negotiable.
Salary Grade: 058
Union: 00 - Non Union, Exempt or Temporary
Candidates MUST meet the following basic qualifications in order to be considered for this role:
Master's degree in social work (MSW) or counseling with independent licensing in the Commonwealth of Massachusetts as a mental health clinician (LICSW or LMHC)
Successful completion of Massachusetts Rape Crisis Counselor training, or willingness to complete training within 90 days of hire
A minimum of 7 years relevant experience
Experience working with survivors of interpersonal violence in an academic setting.
Supervisory experience required
Successful utilization of trauma-informed, short-term episodic models of care
Demonstrated experience with collaborative partnerships across departments in a complex, highly de-centralized organization
Experience designing, facilitating, and evaluating support and psychoeducational groups
Experience effectively managing and responding to high-risk crisis and safety situations
Experience developing and implementing evidenced-based prevention programming in a higher education setting
Experience navigating community supports and resources
High degree of competency in cultural- and population-specific best practices, especially when working with people who have experienced interpersonal harm
Demonstrated experience with case management and behavior evaluation tools
Experience providing supervision to crisis intervention personnel (e.g. sexual assault and/or domestic violence counselors)
Ability to handle sensitive and confidential matters with discretion and ability to work effectively with student, faculty, and administrative constituencies
Excellent written and oral communication skills
Spanish language and/or Mandarin language proficiency
Proven ability to lead critical and strategic planning, including organizing and managing priorities in a high-stress environment
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 54461BR
About Harvard University Administration
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.