Fleet Services is the full-service, fleet management organization at Indiana University. We provide rentals, leases, maintenance, fueling, and manage micro-transit van services for IU Bloomington, and also offer fleet program assistance for the IU regional campuses. Our team is dedicated to providing safe, reliable, cost-effective and sustainable transportation solutions for our customers.
The Transportation Leader oversees the operational management of the motor pool rental service to provide vehicles to university business travelers and micro-transit van services for students. The position provides oversight and supervision to multiple employees (full time and temporary) to ensure adequate staffing for services and activities, and is held accountable for the performance of the team and/or assigned staff.
Responsibilities include, but are not limited to the following:
Oversees operational management of motor pool rental vehicle services. Develops and implements solutions to improve process efficiency. Ensures vehicle use requests are in compliance with polices for Insurance, Loss Control, and Claims, Travel Management, and Student Organizations.
Responsible for setting goals for customer satisfaction and retention and managing relationships with IU departments using motor pool rental services. Establishes objectives for growth of assigned services through marketing campaigns, stakeholder relationship management, and participating in opportunities for outreach to university departments and partner organizations.
Implements new processes in systems to improve efficiency and identifies operational gaps in services and implements solutions to improve processes and efficiency.
Responsible for WEX Fuel Card management. Issues credit cards for all fleet vehicles, resolves billing questions, resolves access questions, and manages card issuance to departmental users.
Ensures and provides training to assigned staff to improve transportation operations. Researches and identifies development opportunity for assigned staff.
Oversees operational management of additional micro-transit services such as DSS Van Service and department requested shuttle services. Ensures adequate staffing and effective scheduling for service and staff.
Supervises IU Ride student directors and coordinates resources for people, technology, and vehicles and serve as advisor for IU Ride student organization.
Serve as subject matter expert on vended software systems (Agile FleetCommander, TransLoc OnDemand, and RTA Fleet Management Systems)for customers and internal department staff.
Sustains ongoing self-directed education in order to stay current with industry trends, best practices, transportation standards, and emerging technologies. Attends industry conferences and disseminates industry information to staff and participates in partner organizations (such as Big Ten & Friends) and share updates with organization.
Bachelor's degree in business or a related field.
Two years of experience in the transportation industry, business, customer service, or a related field.
Combinations of related education and experience may be considered
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Excellent collaboration and team building skills.
Excellent organizational skills.
Effectively coaches and delivers constructive feedback.
Instills commitment to organizational goals.
Ability to demonstrate a high level of accuracy, even under pressure.
Demonstrated customer service skills.
Commitment to working with people from diverse backgrounds and commitment to cultural competency.
Experience with fleet management systems such as Agile FleetCommander, RTA Fleet Management Systems, TransLoc OnDemand.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Beginning with the fall 2021 semester, all Indiana University students, faculty, and staff will be required to be fully vaccinated for COVID-19 as a condition of enrollment / employment.To learn more about this requirement, view ourCOVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.