The Office of Enrollment Management (OEM) serves Indiana University Bloomington by recruiting, enrolling, and serving the undergraduate population. We are deeply committed to transforming students' lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong focus on diversity and excellent service, OEM works with campus partners to make IU Bloomington the best university possible.
The Office of Admissions is the front-facing department to the public for undergraduate recruitment for the Indiana University Bloomington campus. The Office of Admissions is responsible for recruiting the freshman class each year, counseling prospective students and their families about the admissions process, providing accurate information to the public about our recruiting requirements and standards, and marketing Indiana University Bloomington.
The Admissions File Review Specialist is responsible for a variety of complex tasks related to the student records and the admissions process. Serves as an information specialist and area expert to students, potential students, staff, faculty, and external agencies either online, by telephone or in person. Provides evaluation expertise during the investigation of complaints, challenges, and requests for review from Deans, Department Heads and individual students regarding the application and credentials evaluation process. Provides preliminary information on matters related to financial aid, scholarship eligibility, housing, orientation, student accounts, and other university related policies, procedures, and programs. Assists staff in answering questions regarding policies and procedures for application review and credit transfer articulation. Investigates and resolves problems, complaints, or discrepancies. Provides direct in-person, telephone, and email services to clients and especially for clients who require complex services. Represents the Office of Admissions at outreach events both on and off campus. Interprets and utilizes current and historical information from the Student Information System (SIS), OnBase, CRM, and Parchment. Conducts first round review of the application file before a determination is sent to the applicant and validates information and decision for accuracy. Interprets the courses and grades required for admission and counsels students on admission decisions and the articulation of transfer coursework, and recommends admission decisions.
High school diploma or GED.
Four years of office or related experience.
Experience in a higher education setting. Experience working in a fast paced, complex customer service area.
Combinations of education and experience will be considered.
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Highly thorough and dependable.
Possesses a high degree of initiative.
Ability to build strong customer relationships.
Commitment to working with people of diverse backgrounds.
Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required.
Working knowledge of the university's admission requirements, academic programs, and IU systems policies and procedures.
Enthusiasm for ensuring that the Hoosier tradition continues with future freshman classes.
Customer service orientation.
Demonstrated analytical ability in resolving both administrative and procedure problems.
Ability to display promptness, dependable attendance, and a strong work ethic.
Demonstrated computer skills including accurate keyboarding skills and competency in Microsoft Office Suite (Word, Excel, Access, Outlook) and other tools, office equipment, and resources.
Ability to maintain the privacy of confidential files.
Working Conditions / Demands
Ability to maintain a complex operational schedule and have some flexibility in work schedule, with some weekend work required during the busy season. Ability to adapt to changing work environments as this position at times performs work in a very public environment. A high degree of tolerance for stress, extended time at a computer, and wearing a headset.
This position is currently remote based with the possibility of a return to campus at a later date. You will need to demonstrate technology and system access to the following:
A high speed, stable internet connection.
A quiet, private work environment.
A PC running at least Windows 10 or a Mac running Catalina.
A full, standard-size keyboard and mouse.
A webcam for Zoom video conferencing.
Ability to run Pulse Secure VPN and connect to IUanyware.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Beginning with the fall 2021 semester, all Indiana University students, faculty, and staff will be required to be fully vaccinated for COVID-19 as a condition of enrollment / employment.To learn more about this requirement, view ourCOVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at firstname.lastname@example.org or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.