The Manager of Special Projects reports to the Senior Vice Provost of Enrollment Management and Strategic Partnerships. The incumbent is responsible for coordination of operations for the Enrollment department, including Admissions, Recruitment, Operations, Financial Aid, and Global Engagement & International Services, and provides oversight and management of the University Call Center.
The Manager of Special Projects provides supervision and direction to administrative support staff and student workers, and will provide logistical support for the training and onboarding of professional staff; special events; policy development, and various projects in support of strategic initiatives. This highly active position plays a critical role managing the operations and customer service best practices of The New School Call Center. Evening and weekend hours will be required.
The successful candidate will be student-focused and possess the ability to handle sensitive issues in a personable, tactful, and organized manner to ensure collaboration and coordination among departments and across central university functions. This position requires a strong service orientation and the demonstrated ability to perform a variety of complex and diverse tasks involving independent judgment, leadership of projects and implementation of decisions. The incumbent will have experience as a detail oriented problem solver, who is flexible, versatile and possesses strong communication and organizational skills. The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment. Responsibilities Administration
●Provide operational support for the office of Enrollment Management and Strategic Partnerships with additional administrative support such as expense management and calendar support for leadership within EMSP, including Admissions, Recruitment, Operations, Financial Aid, and Global Engagement & International Services. ●Manage administrative support for EMSP, providing supervision and direction for support staff and student workers and ensuring successful completion of high-priority, cross-functional enrollment driven initiatives and projects from inception to completion ●Serve as HR partner to hire, train, and on-board professional staff ●Organize Enrollment leadership meetings, retreats, and event/vacation calendars ●Maintain recruitment calendar and schedule for SVP, liaising with university offices and external parties, and plan/prepare travel itineraries for events and conferences ●Facilitate consultant and vendor requests and maintain database of related contracts ●Manage professional networks and membership organizations ●Develop and maintain reports of multiple projects undertaken by EMSP, including the distribution of admissions/enrollment communication and preparation of monthly budget reports for leadership ●Maintain discretion of information, including meeting materials, calendars, emails and university communications, and the sensitivity to handle confidential matters with students and staff members Call Center ●Oversee the management of admissions calls, tasked with providing prompt, accurate and quality service to current and prospective traditional and nontraditional undergraduate, graduate, and continuing education students to The New School ●Serve as primary liaison to TNS external call center for EMSP ●Initiate, plan and lead projects focused on improving the student contact center and other initiatives as assigned ●Provide initial and ongoing cross-training of Call Center operations, academic program changes, and policy and procedure changes to staff and student workers ●Maintain knowledge base; manage and traffic information updates as needed between The New School and call center ●Serve as the first point of contact for second level inquiries and escalation procedures from the external call center as well as partnering with internal New School departments to provide consistent and accurate information and documentation
●Bachelor's degree and/or experience working in a fast-paced higher educational environment ●Three or more years of work experience in project management or educational setting, including experience with budget management, staff supervision, travel logistics, scheduling and meeting management ●Demonstrated knowledge of supervisory and office management best practices, including attention to detail and preparation of reports ●Strong technological proficiency as it relates to project management software and Microsoft Office applications, specifically MS Word, Excel and Powerpoint. Knowledge of educational technology platforms, is a plus ●Excellent interpersonal, oral and written communication skills and a demonstrated ability to exercise independent judgment and implement critical thinking skills to ensure collaboration and coordination amongst team members across all levels ●Demonstrated personal initiative, ability to manage confidential information, excellent customer service skills, and ability to work both independently and as part of a team ●Ability to prioritize and handle multiple deadlines and projects with strong attention to detail
Internal Number: 19441
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.