The Operations Support Coordinator under the general direction of the Assistant Operations Manager supervises and schedules daytime transportation and parking activities and resources to include work assignment, equipment allocation and event operations to allow for work plan achievement. Oversees the supervision of personnel to include recruitment, selection, training, development and evaluation efforts. Assists with in-field technology coordination and equipment maintenance. Provides leadership support to operations and senior leadership team regarding service efficiency, and improved management functionality
Duties include: 1.Support Staff Supervision Coordinates day-to-day field & operational activities for transportation & parking services programs to include oversight of intermittent & student transit drivers and student event staff/field ambassadors. Service oversight includes paratransit, daily campus shuttle service, lot/space reservations and athletic event parking. Provides backup support for internal/external charter travel, airport shuttles/special trips, maintenance service processing, fleet rental and shared mobility programming as needed to assist operations functions. Responsible for hiring, training, scheduling & evaluation for operations support team. Directs the daily operations of assigned staff and ensures resources are available to achieve work plans and resolve complex business needs. Ensures staff adherence to standard operating procedures and service guidelines and compliance with university, state and federal staffing requirements. Assists with documentation of standard operating procedures and provides recommendations for departmental training procedures.
2.Staff Scheduling & Resource Coordination Responsible for scheduling & work process coordination of daytime transit and parking support functions to ensure adequate service level needs for departmental program offerings. Serves as primary point of contact for athletic event parking functions including day of event coordination and event oversight. Provides after hours resolution for operations as needed to support campus functions. Organizes, plans, and oversees equipment and personnel resources to meet staffing & event need. Works closely with the operations and leadership teams to identify opportunities for service efficiencies and provide improved scheduling and resource distribution functionality. Collaborates with internal and external clients to fulfill transportation & parking needs ensuring safety and consistent levels of professionalism and customer service are being maintained. Completes, distributes, and reviews operational service documents.
3.In-Field Technology Coordination Supports in-field technology coordination efforts. Assists with performance and oversight of regular equipment maintenance and support activities. Administers staff training on equipment use, troubleshooting/repair and service support functions. Assists with coordination of facility operations and in-field lot maintenance activities. Supports data collection efforts as needed.
4.Service & Administrative Support Activities Assists with coordination of after-hours service functions for department as needed. Work to resolve complex service issues & ensure operational efficiency and high levels of customer service with minimal impact to business operations and service functions. Provide operations information and recommendations to strategic planning efforts and work closely with senior leadership members to ensure successful completion of projects and initiatives. Provide support and assist with special events and departmental functions as needed. Performs other misc. duties as assigned.
This position requires the ability to think and react quickly and manage multiple tasks and functions within a fast-paced and dynamic office environment. Position requires customer-centric focus and critical thinking, conflict resolution, leadership and problem solving skills. Must be self-motivated and a team-oriented.
This position supervises Intermittent/Student Transit Drivers & Student Event Staff/Field Ambassadors.
This position requires a working understanding of campus transportation/parking policies and associated service practices. The successful candidate must possess strong oral and written communication skills and a proficient knowledge of Microsoft Power Point and Microsoft Office.
Must possess a valid Driver's License
Minimum of 1 year experience in transportation/parking or related business operations support
Minimum of 1 year supervisory experienceAn equivalent combination of education and experience may also be considered.
Planning Unit: Vice President for Finance & Administration
Department: Transportation & Parking
Applicants may contact this person if they have questions about this position: Casey Hendershot - email@example.com
Employment Type: full-time regular
The hiring range for this position is $40,296 – $62,459. The target range for this position is $40,296 – $45,837. Salary is commensurate with education and experience while also considering internal equity. If you would like more detailed information, please find the pay structure and Pay Administration Guidelines at the following website: https://www.ohio.edu/hr/compensation-pay
Employees also enjoy a generous benefits package including, but not limited to, medical, dental, vision, short term disability, life insurance, retirement benefits, educational benefits for themselves and qualified dependents, domestic partner benefits, parental leave, adoption benefits, paid time off, and access to professional development programs. More detailed plan information can be found at: https://www.ohio.edu/hr/benefits.
Internal Number: 37194
About Ohio University
Ohio University is home to one of the nation’s friendliest and most picturesque campuses. But more importantly, it’s where you can become part of a two-century tradition of excellence and embark upon a rewarding career that will make a real difference. From teaching and research to admissions, facilities maintenance, and residence life, our faculty and staff propel Ohio University’s mission of helping students become their best selves. OHIO offers competitive compensation and outstanding benefits. For a complete list of employment opportunities, please visit www.ohiouniversityjobs.com.Ohio University is an equal access/equal opportunity affirmative action institution. For more information about Ohio University’s policies prohibiting discrimination and harassment, visit www.ohio.edu/equity.