The CRM Product Manager will serve as the leader on campus who executes on the strategic objectives defined for the enterprise-wide CRM and works to refine the evolving strategic vision. The CRM Product Manager is an experienced-level position responsible for ensuring that Gonzaga optimally utilizes its CRM solution. The CRM Product Manager will serve the CRM Steering Committee, the governing body that sets the strategic direction for the employment of the CRM solution. The CRM Product Manager is responsible for providing leadership to support the technical configuration, maintenance, and oversight of the CRM application and environment, focused on ensuring appropriate access to data and applications and the protection and management of data.
5-7 years of experience with CRM system(s).
3-5 years of managerial, supervisory, and/or demonstrated leadership experience.
Excellent project management skills.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution. Our competitive benefit packages are part of Gonzaga’s commitment to care for the whole person. Packages include medical, dental, vision, life insurance, disability insurance, flexible spending accounts, retirement, tuition benefits, and other University-provided benefits. We also provide numerous resources which help bring balance to the complexities of work and personal life through our work/life and wellness programs.