This position is responsible for Tier 1 support monitoring, maintaining, testing, and repairing Ashland University workstations, and classroom equipment. Be well versed in current and emerging computing, mobile device, and workstation technologies as they apply to the University environment. Provide recommendations and insight on best practices in their support. Conduct periodic needs analyses as directed by the Director IT User Services.
Implement Tier 1 technical and client support services (e.g., install, configure, troubleshoot and maintain a variety of University hardware, software and miscellaneous equipment).
Develop, test, implement, maintain and support campus hardware and software.
Work with Vendor's to get installs, firmware updates, and ongoing issues resolved.
Focal point for Information Technology customer service both in person and on the phone.
Monitor, manage, maintain, and update of enterprise workstations. oDiagnose and correct operating and performance issues.
Monitor evolving technologies, upcoming OS's, and make strategic recommendations to the Director IT User Services.
Education: Associate degree, plus three (3) years relevant experience, or equivalent combination of education/certification/experience. Certificates / Licenses / Registration:
A+ Certification or higher Required
Microsoft Certification Required (i.e., Windows 10, Microsoft Certified Desktop Technician) and/or Apple Certification(s).
Must be or able to get Dell Certification within 6-months of hire. Experience:
3-5 years' customer service and/or product support experience.
Prior experience working in multiple complex technology initiatives and teamwork.
Proven experience with Microsoft or Apple technologies and workstation technologies. Skills:
Proficiency utilizing and troubleshooting Windows and/or Mac Operating System and MS Office Suite.
Ability to work independently and within a team.
Ability to prioritize, schedule and meet deadlines.
Advanced skills in the use of troubleshooting and repair technology applications.
Able to work on multiple projects concurrently and meet hard deadlines.
Applicant Portal URL: 477
Internal Number: 477
About Ashland University
Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.