A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
We are seeking a Student Account Billing Specialist to join our Student Financial Services team in Financial Operations. The Student Financial Services area invoices, collects payment from and provides customer service for the more than 48,000 students enrolled at the University’s Ann Arbor campus.
This position serves an important role billing and coordinating with third-party organizations for sponsored students. There are currently 160 different third-party sponsors that cover tuition and certain fees, or a portion of tuition and certain fees, for more than 1,500 students. In addition, many of these sponsors have unique requirements for billing format and accompanying support.
Work with students to establish and coordinate billing and payment by third-party sponsors for student account charges.
Bill sponsors and provide supporting information, including through use of unique billing portals and proprietary software.
Follow-up communications with various sponsors and related students.
Answer inquiries and requests received by phone and e-mail from students, parents, or sponsors regarding student account activity. Review and analyze student accounts for accuracy and initiate corrections, as required.
Research and process approved sponsor related refunds.
Review and respond to requests for late payment fee reversals and process late payment fee, if appropriate.
Other duties as assigned.
Completion of high school education, with college degree preferred
One to two years clerical experience in a business office or university setting
Strong attention to detail, with the ability to learn new systems
Strong customer service focus
Demonstrated ability to contribute to a positive work environment
Ability to work independently and in a team setting
Excellent organizational skills and ability to handle multiple tasks with varied deadlines.
Strong interpersonal skills, including the ability to effectively communicate with a variety of individuals from diverse backgrounds
Ability to maintain composure and professionalism during difficult conversations
Working knowledge of PCs and desktop software, preferably Microsoft Office Suite and Google Gmail
Previous customer service experience
Experience working with complex financial and student administration systems (Oracle PeopleSoft helpful)
Familiarity with administrative processes, procedures, and systems at the University of Michigan
The University of Michigan, with an operating budget of more than $9 billion, is a leader in higher education. The Finance Division reports to the Executive Vice President and Chief Financial Officer, and partners with the University community to provide the financial infrastructure essential to being one of the world’s greatest public universities. We are comprised of several units including Treasury, Financial Operations, Procurement Services and Financial Analysis. Comprised of several distinct divisions, we share a common set of values and goals. For more information about the Finance Division, please go to www.finance.umich.edu.
We offer an extensive total compensation package including competitive pay, two for one retirement contribution after a year of service, a variety of health insurance options, and a generous vacation plan. In addition, these are seven paid holidays and four paid season days.
The University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 199020
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.