At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: 6/18/2021
The Access Services Division has leadership for planning and coordinating access and circulation policies and procedures across the UC Berkeley Library. The Access Services Division consists of several units: Library Privileges, Doe/Moffitt Information Desks, Media Resources Center (MRC), Newspapers/Microforms Library and Current Periodicals, Doe/Moffitt Circulation Services (including Reserves Processing), and Stacks Maintenance. This division provides first level directional/informational assistance to library users and visitors.
The Doe/Moffitt Information Desk Services Supervisor coordinates the six information desks at the entrances of Gardner Stacks, Doe, and Moffitt libraries. This position is responsible for day to day operations, including providing directional/informational assistance to library users, providing first-level emergency/security support, all carried out by a team of 40 to 60 student library employees. The supervisor interviews, hires, trains and monitors performance. The supervisor works with Doe/Moffitt Reference Services staff to develop training plans for first-level directional/informational assistance and methods for effective referrals.
The supervisor maintains Information Desk schedules and makes certain that all five desks are adequately staffed (Doe Library: Sunday 12:30-9:30pm, Monday-Friday 7:30am-9:30pm, Saturday 8:30am-5:30pm; Gardner Stacks and Moffit Library floor 3: Sunday 12:30pm-2:30am, Monday-Thursday 7:30am-2:30am, Friday 7:30am-10:30pm; Saturday 8:30am-10:30pm; Moffitt Library floor 4 Sunday 8:30am-Friday 10:30pm; Saturday 8:30am-10:30pm; and special hours during intersession and finals periods). The supervisor normally works a Monday through Friday schedule 10am to 7pm during the semester (schedule adjusted during intersessions and breaks).
The supervisor consults with Library Security to develop procedures for student employees to follow during emergencies, handling thefts and other disruptive behaviors. The supervisor also coordinates other related services such as overseeing the database of found items in the Doe/Moffitt complex.
The incumbent in this position provides public service assistance at the Privileges Desk, and handles other library related processes and projects. The unit follows the overall guidelines, policies, and priorities of the Library, under the direction of the Head of the Access Services Division.
Bachelor's degree or equivalent experience
Recent and effective supervisory experience (elements include hiring, training, coaching, delegating, evaluating, and/or motivating student employees)
Demonstrated strong commitment to public services and improving the user experience
Demonstrated ability to balance competing priorities and improve workflows
Significant experience with circulation and/or technical processing in a library
Significant experience with providing public services at a circulation or other library public service desks
Recent experience with an integrated library system (ILS) and understanding of ILS bibliographic, item, and holding records
Excellent organizational, problem solving, interpersonal and communication skills
Demonstrated initiative, flexibility, and ability to work creatively and effectively both independently and as a team member
Experience with standard office and collaboration software (MS Office, Google Drive)
Academic library experience
Experience with Alma ILS
Experience managing physical operations and staff in multiple locations
Experience interpreting and monitoring budgets
Salary & Benefits
Up to $66,200.00 annually. Salary commensurate with experience. For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.