The Office of One Stop Student Services at the University of Tennessee, Knoxville, (UT) invites applicants and nominations for the non-exempt position of Financial Wellness Coach within the Center for Financial Wellness. UT is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University.
UT is the state's flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 30,000 students, the campus is located in the foothills of the Great Smoky Mountains in beautiful East Tennessee. As a land-grant university, UT fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement. The Enrollment Management (EM) division comprises more than 150 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, Enrollment Management Research & Analytics and Enrollment Management Operations.
Functions and Responsibilities:
This position is part of the centralized team within One Stop Student Services that provides a student-focused approach to quality service in order to provide exceptional, seamless service experience that supports student success and institutional goals of recruitment, retention and graduation. The Financial Wellness Coach will provide students with the knowledge and skills to effectively manage their finances, make informed financial decisions and achieve financial independence. This position will report to the Coordinator of Financial Wellness and Education and assist the Coordinator with developing and implementing a financial wellness curriculum. This position is responsible for assisting with creating material, outreach and education to help engage the student population and promote financial wellness on campus. Finally, the position is cross-trained to provide front-line support to students, parents/families, and other campus community members in the areas of Undergraduate Admissions, University Registrar, Financial Aid and Scholarships, and the Bursar. The position will be able to answer questions of general breadth and depth related to the offices as well as facilitate transactions. This position will also be responsible for attending certain University events, programs, and functions on and off campus as well as work weekends/evenings as required.
In addition, the Financial Wellness Coach will provide leadership in the Center for Financial Wellness and One Stop by:
providing one-on-one and group financial coaching for participants in the Center for Financial Wellness
assisting students with topics around goal setting, budgeting, spending, saving, and loan repayment
conducting financial education classes and workshops - overseeing participant performance at in-person classes or online classes and introducing financial wellness modules to targeted organizations and student groups
collecting and verifying all required data from participants throughout the program and assisting the Coordinator in program reports and preparation
identifying and referring participants to other resources and services needed to achieve their financial goals.
attending related training, meetings, conferences, and professional development programs
assisting with financial wellness related programs and other duties as assigned
and at times, this position will serve as first level of student contact where personal interaction and problem solution begins, providing general information and inquiries, acting as a triage for complex enrollment issues, solving end to end issues, and elevating complex issues to the appropriate specialists in the office that support One Stop.
Internal Number: 218927
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.