Location: Bowling Green, KY Category: Staff Posted On: Mon Jun 7 2021 Job Description:
Purpose of Position
The Lead Systems Engineer position leads and manages a team of systems administration professionals tasked with supporting an enterprise computing infrastructure that includes a variety of servers, storage, and supporting equipment. Additionally, this position provides technical and operational oversight over two data centers as well as strategic cloud/hosted services. The Systems group is responsible for a wide range of services ranging from client hosting to university-wide mission critical applications. The Systems team may operate up to 95% remotely. Reports to the Director of Infrastructure & Operations.
Primary Duties and Responsibilities
Provide leadership and supervision to the Systems Administration team, promoting technical proficiency among team members and ensuring efficiencies in the team's daily operations.
Develop and follow best practices for designing systems architecture that is modern and highly available.
Endeavor to align Systems Administration activities with the goals of the University.
Configure, monitor, and maintain system security in accordance with departmental standards.
Direct the development and maintenance of technical system documentation.
Establish and maintain partnerships with outside vendors to secure the best possible pricing, value, and service for the University.
Act in a consulting capacity regarding University wide or departmental projects that require ITS collaboration throughout their life cycle.
Secondary Duties and Responsibilities
Provide advanced technical support to other IT staff and in limited cases directly to clients.
Collaborate with relevant colleagues to participate in a unified ITS business continuity / disaster recovery strategy.
Evaluate and oversee the application of regular system upgrades and patches in test and production environments.
Research and evaluate new technologies including technical analysis, cost analysis, and strategic planning.
Other duties as required.
Knowledge and Skills Considered Essential for Success
Advanced expertise with Windows and Linux/Unix client and server architectures, with experience in their installation, maintenance, monitoring, and configuration.
Thorough knowledge of enterprise storage and virtualization, including the overall design and administration of such technologies.
Proficiency in a form of shell scripting and/or systems automation (PowerShell, bash, Ansible, etc.)
A thorough understanding of TCP/IP networking, firewalls, and industry best practices for securing server-to-server communications and client access to server resources.
Proficiency in the design and implementation of high-availability concepts including but not limited to fault tolerant hardware, load balancing, and clustering.
Excellent oral, written, and computer-mediated communication skills; experience with technical writing; exceptional time management practices.
Excellent analytical, organizational, and professional decision-making skills.
Methodical and highly detail-oriented mindset.
Ability to troubleshoot and work effectively with co-workers, faculty, staff, students and external clients and vendors for successful incident resolution in potentially stressful situations.
Must be self-motivated and possess the ability to work independently, one-on-one, or with a team where situationally appropriate. This position is expected to be able to perform common duties autonomously.
Ability to perform the duties and responsibilities of this position in a competent manner following the highest standards of professionalism, integrity, accountability, responsibility, cooperation, and customer service.
Ability and willingness to learn new skills as needed, at times as a self-study endeavor.
Excellent and demonstrable troubleshooting skills.
Ability to simultaneously manage and organize several projects and regular duties.
Must be able to work from a ladder, lift up to 50lbs. and be able to differentiate colors without assistance.
A minimum of 5 years relevant experience.
Experience managing and leading a team tasked with advanced technical responsibilities.
Experience designing, implementing and maintaining enterprise server and storage hardware and software.
Experience in system monitoring, auditing, and alerting.
Experience working with modern multi-tier application environments that may consist of diverse web servers, middleware, and database architectures.
Must possess a current valid Driver's License and maintain it in good standing in accordance with University policies.
Demonstrate an understanding of network technologies.
Ability to participate in 24x7x365 on-call rotation within the parameters of current on-call policies for unplanned outages and work outside of regular University hours, typically planned in advance, as needed.
Must be able to provide and maintain Internet connectivity from personal residence.
Salary Grade: 110 Salary Range: $70,000 - $80,000
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO). To request an accommodation, report/express a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Mr. Joshua Hayes, EEO Director/Title IX Investigator/University ADA Coordinator, via email at firstname.lastname@example.org or by phone at (270) 745-5121.
The University is also required to investigate complaints of sex and gender-based harassment, also a form of discrimination, and has designated the Title IX Coordinator as the individual responsible for coordinating the investigation and response to such complaints. The Title IX Coordinator for the University is Ms. Deborah Wilkins, who can be contacted via email at email@example.com or by phone at (270) 745-5396. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.
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