Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.
This position will serve as a Senior System Administrator within the IMSS Business Systems Infrastructure group. Primary responsibilities will include, but not limited to, the deployment and support of a broad array of campus IT systems for a wide variety of campus customers.
Responsible for the implementation and troubleshooting of software and hardware solutions
Manage Microsoft Office 365 email in a hybrid Exchange environment
Responsible for the development of technical project plans and testing procedures
Evaluate, test and implement vendor patches/upgrades for both hardware and software
Work with various campus groups to identify functional and technical requirements
Responsible for the development of comprehensive documentation for building, troubleshooting and supporting servers and associated applications
Perform monitoring and tuning of systems to achieve optimum performance levels
Responsible for the deployment and continued operation of a virtualized infrastructure utilizing VMWare
Responsible for the deployment and continued operation of multiple SQL Server instances
Responsible for migrating on-prem virtual machines (VMs) to cloud hosting providers
Responsible for ongoing management of VM instances that have been migrated from on-prem to Amazon Web Services (AWS)
Responsible for developing and implementing procedures to ensure strong system-level security and integrity
Responsible for monitoring and maintaining IMSS' backup/recovery infrastructure
Perform activities associated with user account creations and terminations
Perform Active Directory Organization Unit (OU) maintenance
Conduct hardware and software reviews of systems to ensure compliance with established policies, standards and configuration guidelines
Act as a liaison for external vendors and contractors
Act as a point of escalation for 1st tier support personnel
Participate in an on-call team rotation for off-hours support. Participate in scheduled off-hours maintenance windows. Some off-hours work is required.
Other duties as assigned
7+ years of experience acting in a customer-facing capacity, deploying and supporting applications and services on Microsoft platforms in mixed client environments
Expert administration skills utilizing Windows Server 2016/2019, Active Directory, IIS, Exchange, DNS, DHCP and WINS
Expert skills in deploying and maintaining virtualized infrastructures utilizing VMware
Expert skills in deploying, securing, troubleshooting, tuning and maintaining enterprise-level systems including: e-mail servers, web and application servers, database servers, DNS servers, file and print servers, backup/recovery solutions and firewalls
Strong networking knowledge and skills (especially TCP/IP, NetBIOS & DNS)
Strong skills using PowerShell for system administration
Strong skills designing, building and maintaining AWS virtual environments
Candidate must have excellent communication skills
Must be highly professional, focused on quality, customer service oriented, and have excellent in-person support demeanor for users of all skill levels
Willingness and ability to handle a wide range and number of tasks requiring all levels of technical ability
Must be able to manage multiple tasks simultaneously with frequent interruptions and context shifting
Demonstrable ability to work effectively on independent, self-directed projects
The candidate must be able to lift moderately heavy equipment up to 50 pounds
Bachelor's degree in related field and relevant professional and technical certifications
Experience deploying and migrating users to Microsoft Office 365 cloud-based collaboration and productivity services: Hybrid Exchange, SharePoint, OneDrive and Teams
Experience supporting the following products: Cisco firewalls, Cohesity DataProtect, Microsoft SQL Server, and Microsoft System Center
Experience deploying SPF, DKIM and DMARC in a complex, decentralized, email environment
Experience administering Tintri or Pure storage solutions
Relevant professional and technical certifications
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The California Institute of Technology (Caltech) is a world-renowned science and engineering research and education institution, where extraordinary faculty and students seek answers to complex questions, discover new knowledge, lead innovation, and transform our future.