The University of Notre Dame (ND.jobs) is accepting applications for a Financial Aid Counselor.
Applications will be accepted until 7/5/2021.
Come be a part of a fast paced office environment that provides high level customer service to students and families!
Serve as the first-line of counsel to undergraduate and graduate/professional students and families about costs and affordability, application procedures, financial aid programs, and policies, eligibility requirements, and financing options in a skillful, timely, and professional manner through personal interviews, written correspondence, and social media.
Comprehend all stages of applicant processing, including, but not limited to, federal verification, need analysis, packaging, disbursement report review, and problem resolution. Respond to inquiries regarding student account and payment as a first-line of customer service, and direct students when appropriate to the Office of Student Accounts.
Provide support in various financial aid programs and processes such as file review/verification, report analysis, and data entry. Perform printing of computer system generated letters, reports, labels, and other documents, and deliver as needed.
Complete on-going review of all forms of communications (e.g. website, forms, email templates, letters, etc.) to ensure the message is clear to students and families, reflects current policy, and meets Federal Consumer Right-to-Know regulations.
Coordinate with the Administrative Assistant in scheduling and preparing appointments. Provide back-up to the Administrative Assistant on special projects as needed.
The University of Notre Dame is committed to diversity (http://diversity.nd.edu/) in its staff, faculty and student body. We strive for an inclusive environment that values and embraces differences in backgrounds, life experiences, and perspectives. We welcome and value people of all faiths and viewpoints.
Six to twelve months prior experience is required in a higher education setting, financial aid office, or a financial-related area.
A successful candidate must have a commitment to excellent customer service and enjoy serving students and parents; be able to work in a fast-paced environment and provide information in a pleasant, personal, articulate, and professional manner; have strong interpersonal skills, both oral and written, to effectively communicate with a diverse group of individuals; be able to maintain confidentiality and deal with sensitive matters discreetly; have the ability to utilize a customer service approach to problem solving and maintain complex technical rules in support of business processes; have knowledge of technology, including the ability to see how technology can increase effectiveness of communication to financial aid applicants; have a high degree of attention to detail, organizational skills, and critical thinking skills; and be able to work independently with minimal supervision.
Preferred Qualifications: Experience with ERP software (e.g., Ellucian, PeopleSoft, Slate) as well as other application software is preferred but not required.
ABOUT NOTRE DAME: The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual 'Great Colleges to Work For' survey...and we are proud of it!
This appointment is contingent upon the successful completion of a background check. Applicants will be asked to identify all felony convictions and/or pending felony charges. Felony convictions do not automatically bar an individual from employment. Each case will be examined separately to determine the appropriateness of employment in the particular position. Failure to be forthcoming or dishonesty with respect to felony disclosures can result in the disqualification of a candidate. The full procedure can be viewed at https://facultyhandbook.nd.edu/?id=link-73597.
Equal Opportunity Employment StatementThe University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and those candidates attracted to a university with a Catholic identity. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).
APPLICATION PROCESS: Please apply online at http://ND.jobs to Job # S21453. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.
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The University of Notre Dame is a Catholic academic community of higher learning, animated from its origins by the Congregation of Holy Cross. The University is dedicated to the pursuit and sharing of truth for its own sake. As a Catholic university, one of its distinctive goals is to provide a forum where, through free inquiry and open discussion, the various lines of Catholic thought may intersect with all the forms of knowledge found in the arts, sciences, professions, and every other area of human scholarship and creativity.The University prides itself on being an environment of teaching and learning that fosters the development in its students of those disciplined habits of mind, body, and spirit that characterize educated, skilled, and free human beings. In addition, the University seeks to cultivate in its students not only an appreciation for the great achievements of human beings but also a disciplined sensibility to the poverty, injustice and oppression that burden the lives of so many. The aim is to create a sense of human solidarity and concern for the common good that will bear fruit as learning becomes service to justice.Notre Dame also has a responsibility to advance... knowledge in a search for truth through original inquiry and publication. This responsibility engages the faculty and students in all areas of the University, but particularly in graduate and professional education and research. The University is committed to constructive and critical engagement with the whole of human culture.