Greets Patients and Families upon arrival to the Emergency Department waiting room
Provides comfort care to patients and families.
Makes frequent rounds on patients and families offering blankets, pillows, and chairs for comfort.
Maintains the tidiness and cleanliness of the waiting room, break room and entrance hallways.
Assist in restocking the blanket warmer and bedside linen carts.
Maintains the privacy and safety of patients by closing curtains and assist in ensuring side rails up on patient gurneys.
Offers refreshments to family members (and patients when permitted by the nurse)
Provides support to and crises interventions for family members and assist as needed should a death occur.
Informs the Charge nurse of any matters that should be brought to his/her attentions, including complaints, medical concerns, and or safety issues.
Is cross trained to do customer service rounds in the Critical Care Department and follow the chain of command for conflict resolution with the charge nurse first, then clinical coordinator, then director as necessary and nursing supervisor after hours.
Other duties as assigned by Director.
Minimum Experience:- Hospital experience or customer service experience necessary.- Prefer hospital experience in a customer service related capacity.Required Certification:- Current BCLS certification- AB 508 Certification. If no card upon hire, one must be obtained within 30 days of hire or transfer into the department, and maintained by renewal before expiration date.As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experience nurses and a dedicated staff the community has come to know and trust, USCâVHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.