Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Located in Ithaca, N.Y., Cornell University is a bold, innovative, inclusive and dynamic teaching and research university where staff, faculty, and students alike are challenged to make an enduring contribution to the betterment of humanity. Cornell University is one of the largest and most diverse institutions in the Ivy League. We are a community of 22,000 students and more than 10,000 faculty and staff members representing more than 80 countries and hundreds of disciplines--global cultures, backgrounds, experiences, perspectives, and ideas. The College of Veterinary Medicine at Cornell University is recognized internationally as a leader in public health, biomedical research, animal medicine, and veterinary medical education. Ranked consistently as one of the best veterinary colleges in the nation, the College's strength is due to its strategic breadth of focus areas and its depth of expertise in each of those areas; the achievements of its faculty, staff, alumni, and students; and its commitment to diversity and inclusiveness.
The mission of the Animal Health Diagnostic Center (AHDC) is to improve the health of food and fiber producing animals, companion animals, sport and recreational animals, exotic animals, and wildlife. These activities protect and improve public health, promote environmental stewardship, and foster economic growth.
Veterinary Support Services (VSS) is comprised of a team of experienced veterinarians who utilize their knowledge of, and resources in, production medicine, equine and companion animal practice, agricultural industry and diagnostics to provide consultations for practitioners world-wide. They guide in test selection and strategies, interpretation of results, and disease surveillance, control and prevention. They participate in the instruction of Cornell veterinary students and residents, as well as providing continuing education outreach to veterinary practices.
The Program Aide, with their drive to help others, is an integral member of the VSS team. They use their knowledge of veterinary medicine and their strong organizational skills to successfully perform a variety of duties that include administrative, diagnostic and educational tasks. This individual has a strong attention to detail and is able to identify and effectively resolve issues as they arise. Their positive attitude and excellent communication skills allow them to anticipate and meet the unpredictable needs of internal and external clients alike. They are reliable, have exemplary time management and prioritization, and they work well under pressure in a collaborative, team-based environment.
The responsibilities of this position include, but are not limited to:
Support the daily activities of the Veterinary Support Team
Provide administrative support; manage VSS calendars, respond to client communications
Manage VSS website; provide social media content and other publications; assist with the creation and distribution of marketing materials; create and edit fact sheets
Assist with receiving and accessioning of diagnostic specimens as needed
Support teaching efforts; coordinate the logistics of workshops and conferences, compile educational materials
Collaborate with Receiving, Anatomic Pathology and laboratory units on case submissions to ensure appropriate testing; liaise with clients and VSS to resolve issues
Oversee AHDC Referral testing; research referral service options, manage referral lab database, enter and report results
Uphold quality assurance; create, evaluate and update Standard Operating Procedures (SOPs), fact sheets and forms
Provide data management; compile data as requested for VSS reports, research and to support organizational and team decisions
Provide guidance to internal and external clients on best practices to ensure optimal service is provided
Perform other duties as assigned
Employees of the Animal Health Diagnostic Center must adhere to the AHDC Quality Assurance system, confidentiality statement, standard operating procedures, and organizational policies.
Employees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success.
Employees may be required to receive the pre-exposure rabies prophylaxis vaccination series prior to or immediately after hire, which will be paid for by the department.
This is a 39 hour per week position, however the specific schedule may change to meet the needs of the business. Employees may be required to work outside of normal business hours, including occasional holidays, early mornings, evenings and weekends.
** As a note Visa sponsorship is not available for this position.
** Relocation assistance will not be provided for this position.
Associate's degree with up to 2 years of relevant work experience, or an equivalent combination of education and experience
Veterinary practice experience
Excellent interpersonal, oral, and written communication skills; ability to clearly present information to diverse audiences
Highly collaborative with an affinity for forming and maintaining strong working relationships; ability to work with and support diverse groups
Skilled in customer service; ability to assess client needs and requirements; familiar with customer service tools
Demonstrated sound judgement with strong and creative problem-solving skills
Successful administrative support
Strong attention to detail and accurate record keeping
Highly reliable with a flexible mindset
Ability to handle sensitive, confidential information with tact and discretion
Self-motivated with an ability to work well individually while being a strong team member
Excellent self-management practices to successfully plan and organize competing priorities to meet deadlines
Experienced with a variety of basic computer software programs; Microsoft Office Suite, Adobe, website and social media platforms; ability to manage and analyze data
Strong interest in veterinary medicine and animal welfare
Ability to push, pull, lift, or carry up to 20 pounds
Veterinary Technology degree
Successful work experience in Hospitality or Medical fields
Familiar with advanced data management and analysis tools
How to apply:
Navigate to Workday, complete your profile information, and make sure to attach one document, including your cover letter and resume! An attached cover letter is required to be considered for this posting.
University Job Title:
Program/Extension Aide IV
Pay Rate Type:
Number of Openings:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at firstname.lastname@example.org.
For general questions about the position or the application process, please contact the Recruiter listed in the job posting.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00026281
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.