The Indiana University School of Education is known for preparing reflective, caring, and skilled educators who make a difference in the lives of their students in Indiana, throughout the United States, and around the world. Our graduates are regularly named the best teachers in the state for their innovative and creative approaches to educating students, and we prepare over one third of the state's teachers. With more than 20 Indiana Teacher of the Year recipients, 197 Lilly Endowment fellowship winners, and nationally ranked degree programs, the School of Education is a leader in the field and has a tremendous impact on education in the state.
This position is a part-time position in our Education Technology Services office.
The School of Education is seeking a Part-Time IT Support Center Consultants to join the Education Technology Services (ETS) office. Consultants provide tier 1 technical assistance to faculty and staff of the IU Bloomington School of Education based on phone, email, IM, web form, and walk-in.
Job duties include, but are not limited to, the following:
Technical advising and troubleshooting, such as:
Windows and macOS operating systems and applications.
Mobile operating systems and applications, including iOS, Android, and ChromeOS.
University systems, including email, telephone, file storage, and collaboration and conferencing solutions.
Services provided by the team, including file services.
Common challenges with classroom technology.
Identify challenges requiring escalated expertise and route them appropriately to School and ETS colleagues.
Document all support interactions using issue tracking platform.
Review, update, and follow up on open tickets to pursue resolution.
Update internal and user-facing technical documentation.
High school diploma or GED.
Client service experience. Proven technical capability. Ability to effectively communicate and exchange information.
Experience providing technical support, and/or in roles working with IU services and technology infrastructure.
Working Conditions / Demands
This person in this role must be able to move items up to 50 pounds. This person in this role will frequently install, inspect, and/or service technology equipment. Must be able to perform essential job duties with or without reasonable accommodation.
This position will work on site and will be required to follow COVID-19 protocol during the pandemic, including wearing masks.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Beginning with the fall 2021 semester, all Indiana University students, faculty, and staff will be required to be fully vaccinated for COVID-19 as a condition of enrollment / employment.To learn more about this requirement, view ourCOVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
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About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.