Job ID: 2021-8074 Type: Student Affairs (WS1705) # of Openings: 1 Category: Student Services/Athletics New York University
Located within Residential Life and Housing Services (RLHS) and reporting to the Assistant Director for Residential Wellness, the Incident Response Manager serves as a bridge between the broader RLHS department and the night/weekend Incident Response Team (IRT). The Incident Response Manager will provide direct supervision, training, and operations oversight to staff on the IRT. The IRT provides immediate non-clinical crisis and critical incident response to residential students on-site during night and weekend hours. The Incident Response Manager collaborates with department colleagues and provides programmatic and case management support to residential students, and coordinates with NYU Department of Public Safety, NYU Counseling and Wellness Services, and NYC services including NYPD and EMS to assess and respond to incidents as they arise. This position directs and develops the implementation of IRT policies and procedures, and maintains ongoing documentation, data tracking, and reporting. The regular hours for the Incident Response Manager position are generally 12-8 PM, M-F. This position participates in 24-hour-on-duty emergency and crisis intervention rotations. This is a live-in position on campus.
Required Education: Bachelor's Degree
Preferred Education: Master's Degree in counseling, higher education, social work, or related field.
Required Experience: 3+ years of professional experience in residential life, student affairs, student support, or a related field outside of higher education such as social work, crisis response, or health/wellness, with skills in working directly with students in crisis and implementing immediate response protocols. Skills in staff supervision, training, operations oversight, and policies and procedures development.
Preferred Experience: Experience with response to psychiatric emergencies and sexual assault.
Required Skills, Knowledge and Abilities: Excellent interpersonal, listening, verbal and written communication skills. Familiarity with research on mental health needs of college students.
Preferred Skills, Knowledge and Abilities: Data collection, analysis, and reporting
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