In collaboration with the Chief of Medicine and the Internal Medicine Practice Manager, manages the daily clinical and nursing operations of the Department of Internal Medicine. Ensures appropriate staffing and service to support high quality patient care and the smooth functioning of the clinical unit. As part of a leadership team, serves as a clinical leader and manager for processes that support the care delivery system including policies, procedures, standards of care, and other relevant guidelines. Actively participates in quality improvement projects utilizing Lean methodologies. Key processes include customer service, risk and quality management, scheduling, staff management, creation, development, and implementation of clinical policies, procedures, standards, and guidelines, and training, and orientation. As a key member of the Department of Nursing leadership team, helps to guide nursing practice throughout the organization based on relevant and up-to-date research.
Vision/Strategic Thinking: Creates a vision for the department that is consistent with HUHS strategic plans and priorities. Develops short and long-range goals and objectives for the department and monitors. Considers a broad range of internal and external priorities when solving problems and making decisions. Effectively communicates vision verbally and in written form.
Managing Performance: Provides on going supervision and coaching to staff and provides regular performance feedback.
Developing Others: Plans and supports the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
Teamwork: Works effectively with team/work group or those outside formal line of responsibility to accomplish organizational goals; takes actions that respects the needs and contributions of others; subordinating own objectives to those of the team. Fosters a positive attitude among staff. Creates and contributes to departmental and HUHS wide teamwork by motivating staff to work effectively together.
Building Rapport & Relationships: Initiates and develops relationships with others as a key priority; treats others with respect; actively listens to ideas; is approachable. Perceives one's impact on others; perceives and reacts to the needs of others.
Staffing: Maintains adequate staffing service levels for all areas of responsibility. All new staff including temporary and casual staff are orientated within the established timeframe.
Change: Willingly anticipates and effectively manages change. Identifies and clearly defines problems, evaluates and weighs alternatives, works effectively to remove barriers and implements solutions.
Political Savvy/Conflict Resolution: Develops effective give and take relationships with others; understands the agenda and perspective of others; recognizes and effectively balances the interests and needs of one's own group with those of other groups. Resolves conflicts effectively and supports decision.
Initiative: Demonstrates initiative and contributes to HUHS wide goals by being creative, collaborative, and service oriented as well as by participating in HUHS committees on performance improvement projects.
Diversity: Appreciates and leverages the capabilities, insights, and ideas of all individuals; works effectively with individuals of diverse style, ability, and motivation.
Salary Grade: 058
Union: 00 - Non Union, Exempt or Temporary
License to practice in the state of Massachusetts as a Registered Nurse or Advanced Practice Clinician. Bachelor's degree in nursing and Master's degree in nursing, health administration, or public health (or equivalent experience with Bachelor's degree). Minimum of 5 years' related experience.
Preferred: Supervisory experience in an ambulatory setting. Demonstrated excellence in interpersonal, communication, problem-solving, and organizational skills.
Knowledge of Microsoft Office Suite, intermediate Excel skills
Ability to organize tasks, problem solve, and respond in times of multiple demands and urgent situations
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 54391BR
About Harvard University Health Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.