All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
The UW MEDICINE TRANSFER CENTER has an outstanding opportunity for a MANAGER OF PROGRAM OPERATIONS - UW MEDICINE TRANSFER CENTER .
The MANAGER OF PROGRAM OPERATIONS - UW MEDICINE TRANSFER CENTER will be responsible for the successful operational management; growth, development, and evaluation; as well as other programmatic strategies that improve patient access.
Key responsibilities will include developing and implementing strategy for Transfer Center initiatives with internal and external stakeholders, ongoing management of programmatic operations, and support for project management related to new projects as well as process improvement efforts.
The goal also is to help ensure that the unit functions efficiently, has appropriate working equipment, systems are working and provides individual support of staff as needed daily. The person in this role is a liaison for supporting Transfer Center staff who work at home and work in the Transfer Center.
Provides leadership in communicating and executing organizational goals and objectives and being accountable to meeting these goals
Assumes responsibility for own personal continuing education and developmental needs; attends meetings and workshops to enrich personal knowledge, growth, and management skills
Continually works on performance improvement activities within unit. Applies process improvement standards, programs, and resources
Consults other clinical departments, as appropriate, to collaborate in operations and performance improvement activities
Provides Leadership and management to a team of Program Coordinators who provide non-clinical support to the Transfer Center and Medcon
Responsible for interviewing, hiring, performance improvement, disciplinary process and recommending termination for Program Coordinators
Provides for and evaluates professional growth and development of Program Coordinator staff; the identification of needs, sponsoring training programs, encouraging education “formal and continuing” efforts, and evaluation of same
Responsible for completion of regular performance evaluations for each staff member; conducts evaluations for new staff prior to completion of probationary period
Plans and organizes orientation and in-service training for unit staff; participates in guidance of staff and promotion of educational programs
Ensure collaboration, teamwork and clear lines of communication between Program Coordinators and nursing staff as well as clinics and departments thru out UW Medicine
Manages the Medcon program including outreach to UW clinical specialty providers for educational and general informational purposes
Works with risk management, the UWM Chief Medical Director Office, and service Chiefs to leverage UWM’s telemedicine capabilities in areas not served by Medcon
Assists in developing performance measurement frameworks and goals, for Transfer Center needs to use to analyze performance
Uses established metrics for evaluating and reporting statistics for the Transfer Center by monitoring performance analytics
Collaborates with UW Medicine Service Lines and Departments to develop performance measurements based on available data
Produces reports for Transfer Center Leadership, Executive Leadership and Service Lines/Departments as requested
Performs data analysis, creates reports using HBI and providing input for reports obtained from data in Epic
Assist in general departmental support, including cross-coverage of other roles and support for special projects as needed
Manages the unit work at home program
Problem solves when systems go down or have planned maintenance for VMWare and Pulse Secure
Owns scheduling for PCs and RNs. Tracks vacations and time off requests.
Prepares monthly billing for contracted clinics
Bachelor’s Degree in Health or Business related Degree
4 to 5 years experience:
Effective knowledge of healthcare industry, trends and coming policy changes
Excellent oral and written communications skills, with the ability to influence a wide range of management and staff levels, both inside and outside of UW Medicine
Proven track record presenting solutions to complex scenarios in straightforward formats using both oral and visual methods to influence management decision-making
Proven record of well-developed analytical, communication, interpersonal and problem-solving skills including tolerance for ambiguity
Knowledge of project management methodologies and experience managing multiple projects
Maintaining a personal philosophy of continuous process improvement
Taking a proactive approach to job functions; anticipates problems and seeks solutions
Ability to work independently with minimal supervision and manage multiple priorities
Commitment to executing initiatives with great attention to detail and with a routine, critical self-review
Takes initiative in acquiring new skills and increasing proficiency for personal effectiveness
Direct experience with EPIC EMR applications
Advanced proficiency of MS Office – key are Power Point and Excel, thorough computer skills and effective time management skills
Values UW Medicine’s mission and approaches job responsibilities with the highest integrity
Masters in Healthcare Administration, MBA, or related degree
Experience in a large complex healthcare or academic healthcare setting
Clinical or healthcare operations experience (e.g. nursing, lab or radiology operations, etc)
POSITION COMPLEXITIES: The ideal candidate will possess strong operational and project management skills, a high degree of attention to detail and accountability, critical-thinking skills, and have excellent communication skills to support a unit that supports UW Medicine Entities who function 24/7/365. They will also support Medcon, a service that assists medical providers from the WWAMI region – improving access to UW Medicine specialty services for educational purposes.
A successful candidate must have the ability to build and maintain strategic and effective working relationships with executives, administrators, faculty, and program staff. This candidate must be able to communicate effectively across various perspectives, experiences, and knowledge bases. Activities involve significant teamwork, strategic thinking, high levels of collaboration and effective communication, including leading and facilitating effective meetings. The ability to work across organizational boundaries is necessary.
The MANAGER OF PROGRAM OPERATIONS - UWMC TRANSFER CENTER will gain an understanding of multiple organizational processes related to assigned projects and be able to navigate complex, cross-organizational processes. The position will work closely with UW Medicine and external leadership including health system executives, technology leaders, physician leaders, faculty, division administrators, department managers, advancement, and staff. They must maintain confidentiality and positive working relationships with all levels of the organization. The Program Operations Manager will support the implementation of approved technologies to improve efficiencies and workflows to meet community needs, achieve quality, safety and operating plan goals, and create sustainable operations.
This position requires the ability to understand and discuss hardware/software issues with IT Services staff and discuss these same issues at a less technical level with clinic managers, staff, and UW Medicine leadership. The Program Operation Manager provides consultation and recommendations to leadership on use of systems, workflow analysis, data review and analysis, and end-user training needs.
POSITION DIMENSIONS & IMPACT TO THE UNIVERSITY: This position will oversee Transfer Center reports that are sent to the executive level of UW Medicine administration. Improvements to reporting will provide invaluable insight into how well the institution meets established benchmarks and the metrics that drive further UW Medicine strategy.
The Transfer Center primarily supports medical providers in our UW Medicine Enterprise and in the WWAMI region with an objective to facilitate patient transfers into and between all UW Medicine Entities [HMC, Valley Medical Center, UWMC Montlake & Northwest]. The Transfer Center interacts with an expansive scope of providers and healthcare facilities throughout the WWAMI region and beyond.
Additionally, the Transfer Center works closely with the WA state trauma registry program and trauma personnel at WA hospitals.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.