The Child Development and Rehabilitation Center offers warm, caring and efficient service to all patients and customers. The PAS Specialist in this position is responsible for handling all aspects of scheduling the CDRC patient experience at the CDRC Clinics. The PAS Specialist is responsible for intake and scheduling coordination for CDRC patients coming to OHSU. The purpose of the position is to assist patients with scheduling and coordinating outside visits and testing as they pursue their healthcare goals. This position will work closely with the other PAS team members to achieve the overall goals of the program.
Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Sensitivity and an empathetic ear to patient needs and expectations is crucial.
Enrollment & Authorization: Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Educates patients of pre-pay amounts, monitors providers schedules and other managed care duties as assigned. Fills out patient financial responsibility forms when necessary. Enters all information accurately into OHSU databases or into the medical record when necessary.
Arranged Care: Schedules New and return patient appointments and coordinates any ancillary appointments. Creates referral and attaches referral shells in Epic. Cross-coverage of other CDRC positions that would require facilitating medical review and other scheduling tasks. Obtains prior medical records and studies for CDRC Checklists. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets to patients.
Integrated Care: Arranges and orders associated clinical, diagnostic, or laboratory services; authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care.
File Uploading and Document Scanning: Use Media Manager software in Epic to upload documents into patients charts for current medical care or referral purposes. Document Scanning via Point of Care. Requires an extremely high level of attention to detail ensuring the correct records go into the patients chart.
Telecommunications and Administrative Duties: Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Other administrative duties as assigned.
Continued Professional Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; interact with peers and other employees to receive and disseminate information.
Teamwork and Collaboration: Participates with team members in daily huddle discussing daily work for the team to align with OHSU service standards. Must have strong communication, listening skills and awareness of self.
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
Appointment scheduling experience.
Demonstrated problem solving and negotiation skills in resolving patient concerns, scheduling challenges and managed care related issues.
Basic computer keyboarding skills including typing of 40-50 wpm.
Proficient computer skills including word processing. Extremely high level of attention to detail.
Strong customer service orientation.
Must have excellent verbal and written communication, listening skills and awareness of self.
Demonstrated reliable attendance record.
Must be able to perform the essential functions of the position with or without accommodation.
Experience working with an electronic health record.
Experience working in and administrative assistant capacity.
Experience working in a Pediatric clinic setting.
Ability to learn new computer sills and systems.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or email@example.com.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm