Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
Cornell Health is a fully accredited ambulatory care college health center committed to providing integrated and culturally-sensitive mental health, medical, health promotion, public health, student accommodations, and occupational medicine care and services. Dually focused on holistic health of Cornell students and well-being of the larger campus community, the unit supports readiness to learn, to participate fully in the Cornell experience, and to achieve academic, work, and life success. Cornell Health benefits from many resources, most importantly including the more than 200 stellar individuals who compose the amazing Cornell Health team, as well as a $32M operating budget, an award-winning new building that was designed to facilitate interdepartmental collaboration, and an excellent reputation on campus, locally, and in the field of college health. Cornell Health is nationally recognized for innovation and leadership, and is committed to an ongoing journey toward integrated, cost-effective, and community-based services and campus health initiatives.
Administrative Services provides infrastructure and support to all Cornell Health departments, programs, and services. The Billing and Finance work team manages insurance billing for clinical services at Cornell Health and oversees the organization's financial operations. This includes executing and monitoring transactions for the health center, financial planning and engagement in the annual budgeting process, maintaining enrollment for the university's health fee, and providing customer service to students and other stakeholders.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
The Customer Service Coordinator is responsible for financial transactions at Cornell Health within the Pharmacy specific to payment of services, navigation of over the counter (OTC) pharmacy retail environments, and management of inventory and supply for OTC areas. This position focuses on routine transactions including bursar, fee for service transactions, insurance payments and their associated patient cost-sharing, preparing daily deposits. The Customer Service Coordinator also supports analysis of transactions for monthly, quarterly and year-end reporting, including assisting with inventory reporting and validating payment transactions.
Please note: This position is considered an Essential Employees; those needed on campus to meet the needs of students, research programs, or general operations when the university is in reduced operating status or closed. This is a benefits-eligible, fixed-term position through June 30, 2022. There is no visa sponsorship available for this position.
A successful Customer Service Coordinator will have strong customer service skills, comfort in collaborating with a wide range of stakeholders, and demonstrated attention to detail. Demonstrated accuracy, attention to detail, and organizational skills in an interruption-driven environment are essential to operate effectively in this role. Cornell Health, by organizational necessity, requires collaborative and attitudinal skills that foster enthusiasm, professional and personal growth, cooperation, mutually respectful communication, flexibility, initiative and adaptability.
High School diploma with at least 2 years' experience in a customer service or health care environment, or equivalent combination of education and experience.
Excellent customer service skills and demonstrated ability to communicate with a broad range of people. Provide consistent professional, courteous service to customers in fast-paced office setting.
Ability to work quickly, effectively under pressure, meet deadlines, use judgment in accomplishing tasks that are confidential in nature and balance conflicting priorities.
Experience with computer applications: MS Excel and MS Word.
Experience working in a health care facility preferred.
Familiarity with insurance payment structures, basic financial transactions, and inventory management.
Knowledge of Cornell on-line systems: KFS - advance deposits, Outlook, Workday, and experience with Cornell policies and procedures in the areas of payable and receivable.
University Job Title:
Accounts Rep III
Pay Rate Type:
Number of Openings:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at email@example.com.
For general questions about the position or the application process, please contact the Recruiter listed in the job posting.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00026227
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.