UCSD Layoff from Career Appointment: Apply by 06/08/2021 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 06/17/2021. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration f or new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments.
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Provides assistance with charge reconciliation and patient claim adjustments. Other related duties as assigned.
Three (3) years of related experience.
Previous Call Center experience.
Proficient computer skills.
Knowledge of third-party payors including federal, state and private health plans.
Demonstrates strong problem solving ability.
Ability to work under pressure. Ability to multi-task between multiple systems during calls.
Excellent communication skills with ability to communicate clearly both verbally and in writing.
Must be a self-starter who takes initiative, is accountable and requires minimal direction and supervision.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.
One (1) year of EPIC & Cadence experience, or equivalent system
Must be able to work various hours and locations based on business needs.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.