Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
Department: Learning Commons
Salary/Rate: $49,165 @ 1.0FTE
In collaboration with faculty and academic programs, the Coordinator of Library Student Support Services manages a variety of tutoring and student support services that promote student success, particularly in subjects with higher-than-average failure rates. The Coordinator works with campus programs and Hannon Library to promote student support services writ broadly in alignment with campus goals and the mission of Hannon Library, and is integral in the assessment, improvement, and development of the varied student support services offered. The Coordinator has a key role placing student success at the heart of Hannon Library's offerings by providing a collection of services that integrate the foundational goals of Southern Oregon University—information literacy, critical thinking, written communication, and quantitative reasoning-into the everyday learning experience of SOU students.
The Coordinator of Library Student Support Services helps deliver the high-quality student support services offered by the Tutoring Center, the Research Help desk, and the Tech Help desk by managing the student workers who provide tutoring services, technology help, and reference support in Hannon Library and managing the scheduling for the Research Help provided by faculty. Peer tutors provide peer-based tutoring in writing, mathematics, and science at Southern Oregon University, and the Coordinator manages the daily operations of the tutoring services as well as the daily operations of the peer-based Tech Help desk. The Coordinator establishes procedures to guide student tutors in problem-solving and customer service and trains tutors in appropriate referrals from the Tutoring Center to library and subject area faculty. The Coordinator also works with the Research Services Librarian to ensure optimal coverage of the Research Services desk. The Coordinator works with faculty from the STEM division, from University Studies, and from the Library to recruit and train tutors and Tech Help students, and is responsible for assessing the assistance provided to students at these service points and communicating ideas for improvement and/or new services to appropriate faculty and staff members.
Minimum Classification Qualifications:
Experience in a higher-education setting.
Knowledge of educational best practices that encourage student learning.
Proven interpersonal skills.
Experience supervising others.
Master's Degree in an applicable area with some training in pedagogy
Experience recruiting, training, and supervising student workers
Experience collaborating with faculty
Experience with learning center, tutoring, or other peer-based service
All Listed Duties:
Supervision Supervises work-study, non-work study, and for-credit students hired as Tech Help providers, library reference assistants, and tutors for writing, mathematics, biology, chemistry, and physics. This includes orientation, explanation of job duties, assistance, advice, and suggestions to student workers. Oversees the day-to-day operations of the Tutoring Center and Tech Help desk to ensure quality of service to students. Addresses student worker performance problems, recommending disciplinary action as needed. Empowers Lead and PEAK students to help manage student workers and coordinate student worker schedules each term, and meets with PEAK/Lead students regularly to address concerns arising in Tutoring or Tech Help. Addresses problems between peer tutors/Tech Help providers and students as needed. Responsible for collection, review, approval and submission of time card data to Service Center
Data Collection & Analysis Assists the University in determining the efficacy of the varied student support services offered in Hannon Library. Uses appropriate software, such as LibCal and Qualtrics, for scheduling, tracking, and data collection. Prepares reports as requested using data, and analyzes usage of the Tutoring Center using data. Creates Research Help schedule based on librarian availability every two weeks and works with the Research Services Librarian to create Research Help schedule for the summer terms. Collects and reports statistics for assistance provided at the Tech Help and Research Help desks.
Collaboration and Training Works with faculty to develop, administer, and evaluate individual and group staff training to implement effective approaches to peer-based tutoring and technology assistance. Researches best practices and new techniques in learner and educational support. Liaises with faculty to assess subject-matter training needs and works with departments to assure adequate subject knowledge for tutors and Tech Help students. Works with faculty to provide training and skill-building for peer-based tutoring that meets the complex needs of at-risk students. Consults with departments regarding opportunities to assist in initiatives improving student success. Meets regularly with Research Services Librarian to develop special projects for Tech Help and Reference students and to report on overall operations and alignment of library student support services with University and Library goals. Qualified candidates may be asked to work 1-2 Research Help shifts weekly.
Outreach and Promotion Works with the Research Services Librarian and the Promotion and Design Specialist to promote the varied student support services offered by Hannon Library and works with faculty to schedule tours and class visits. Researches and explores the development of new services and programs for Research Services and Tutoring, including, but not limited to, improved data collection, online tutoring, computer science tutoring, technology tutoring, and peer mentoring.
Service Participates in university committees as service to the university and the Hannon Library.
Other Other duties as assigned.
Special Instructions to Applicants:
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Must be able to successfully pass a pre-employment background check.
Under the provisions of the Fair Labor Standards Act (FLSA): -Position classification defined as
Internal Number: 8913
About Southern Oregon University
SOU provides career-focused, comprehensive educational experiences to over 6,200 students. Along with an emphasis on student success and intellectual growth, SOU is committed to diversity, inclusion and sustainability. Theoretical and experiential learning programs provide quality, innovative experiences for students. At SOU, students build strong community connections through internships, mentorships, field studies, capstone projects, volunteer opportunities and civic engagement.