Western Carolina University seeks an experienced and talented Tier 1 Help Desk Support Analyst to join the Information Technology Division IT Help Desk. This position has a hands-on role in providing telephone, email, remote, and face-to-face troubleshooting and support services to university staff, faculty, and students. The successful candidate will also provide consultation and training to university clients. The analyst provides coordination, collaboration, and resolution of desktop and software technical issues across the different IT functional areas, such as systems and operations, desktop support, networks, multimedia, and instructional facilities.
Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position's role; or graduation from a four year college or university and one year experience in the information technology field related to the position's role; or graduation from a four year college or university with a major in an Information Technology area. Related information technology experience may be substituted year for year for the required education.
Preference will be given to candidates who have a working knowledge/experience in the following: - Higher education academic environment - Cherwell Service Management - BeyondTrust (Bomgar) - Jamf - SCCM - VMware - Canvas LMS
Special Instructions to Applicants:
Applicants must apply online in order to be considered.
Please include a cover letter, resume, and a list of references (with complete contact information).
Applicants must upload a DD-214 if claiming Veteran's Preference.
PLEASECOMPLETEALLAREAS OF THEAPPLICATION. INCOMPLETEAPPLICATIONSMAYNOT BE GIVENCONSIDERATION IN THEREVIEWPROCESS.
For administrative purposes during the implementation of Career Banding this Journey level position is considered a Salary Grade 72.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants. Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).
As the westernmost institution in the University of North Carolina system, WCU provides comprehensive educational opportunities to residents in the state’s western region and attracts students from around the globe to explore the region’s vast natural diversity. Founded in 1889 as a teaching college, Western Carolina now provides an education to more than 10,000 students in undergraduate and graduate programs.