A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Surgery Pre-Operative clinic at Domino's Farms is seeking a highly competent, motivated and organized individual to provide direct administrative and patient services support for patients, faculty, and staff.
Utilize excellent customer service skills to manage incoming telephone calls, schedule patients for appointments, call patients to remind them of upcoming appointments, and provide clear instruction on accessing virtual visits.
Accurately checks-in and checks-out patients; greet them when they arrive and monitor wait time.
Assist with patient and emergency personnel wayfinding.
Verify, compile and update patient information.
Maintain business work queues, faxes and in-basket or email management.
Assist with ordering supplies, inventory management, etc.
Efficiently navigates the electronic medical record system to obtain information as needed.
Provide administrative support for maintaining calendars and adjusting provider appointment grids, as needed.
Work collaboratively with all team members and the Clinic leadership team to optimize patient care and clinic flow.
Reconcile daily cash and credit card payments, ensuring proper cash-handling processes are followed and assist with revenue charge capture, as necessary.
Able to identify “red call” and “yellow card” situations, have knowledge of safety and compliance measures as required by Joint Commission, and respond appropriately.
Provide routine office support including filing, copying, mailing, faxing and delivering documents to other offices on campus.
Assist with other projects as necessary.
High school Diploma or GED.
2-3 years of experience in an administrative and/or patient care role.
Exceptional interpersonal skills and ability to work well within a team setting.
Demonstrates active listening, written, verbal and information technology skills.
Excellent attendance record.
Demonstrated ability to work collaboratively will be essential to working effectively in our team-oriented environment.
Experience with MiChart (electronic medical records) and other office systems.
Knowledge of basic medical terminology.
Reasonable knowledge of University policies and procedures
This position has two rotating shifts: 6:30-3:00 and 9:00 am - 5:30. The scheduled shift rotates on a weekly basis. The successful candidate will be required to rotate on all shifts and provide coverage, as necessary, for team members.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 198913
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.