A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
LSA Technology Services is looking for an enthusiastic, motivated, and customer service oriented individual to join our LSA Navigation Desk support team. This is the hub of our support organization and we triage support requests for all aspects of the college.
This position will involve providing customer service to students, faculty staff and visitors to LSA building. ; assisting the Manager of Technology Library and the Circulation Supervisor in providing oversight of the day-to-day activities of the LSA Navigation Desk; providing some direction/instructions and support for the student employees; assisting the Manager of Technology Library team and the Circulation Supervisor in organizing and providing training for new and existing student employees; providing basic Equipment Loan services (checking out equipment, maintaining the loan equipment, etc) and assist with the operation of other Loan Centers if needed.
Individuals in this position will be expected to participate in continuous service improvement projects and skills development to gain expertise in support centers, customer service, policies, processes, and the upkeep of loan equipment.
There are two positions open for this posting:
Mainly one weekend day and the day shift for Fall/Winter; daytime hours during Spring/Summer.
Mainly one weekend day and the evening shift during Fall/Winter semesters; daytime hours during Spring/Summer semesters.
Primary areas of responsibility are:
50% Customer Services, including
Staffing of the LSA Navigation Desk and oversight of the activities of student areas in the LSA Addition.
Upper-level customer service, including questions, consultations, and addressing issues
Addressing, triaging, and directing questions concerning LSA Technology Services, the College of LSA, and the University of Michigan
Collaborate with the LSA Opportunity Hub staff to direct and triage patrons
20% Oversight of the activities and student staff, including
Providing oversight for the Navigation Desk student staff
Providing oversight for the activities of the space including opening and closing procedures, and emergency response.
20% Technology Support, including:
Basic troubleshooting and assisting with the conference rooms and the huddle rooms for the LSA Addition
Assisting the LSA Opportunity Hub staff with the basic technology needs for their conference and huddle rooms.
Circulation of basic Loan Equipment such as laptops and calculators
10% Manager of Patron Services Support, including:
Reporting encountered issues with individuals or resources
Providing feedback on current and possible policies and processes
Reporting when the Navigation Desk is low on necessary supplies
High School Graduate or equivalent education
Exceptional customer service skills
Experience and enthusiasm for customer service and helping people
Ability to work well with teams
Experience working in a diverse environment
Excellent organizational, communication, and interpersonal skills
Ability to learn quickly
Ability to work well without direct supervision
Some experience working in a library or learning centers
FTE # 1: Sunday-Thursday Mornings and Afternoons
FTE # 2: Tuesday-Saturday Afternoons and Evenings
The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 198895
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.