1. Acts as a project leader for technology projects. Consults with client to assess technology needs. Develops and implements solutions to meet those needs. Makes recommendations for allocation of resources, product selection, and priorities. 2. Delivers technical expertise and provides recommendation in researching, evaluating and implementing new technologies. 3. Provides high-level service for existing technologies and large scale projects, as well as high-end support for all technology. 4. Manages operating systems, applications, web services, and content on the client's servers. 5. Maintains indepth knowledge of existing and emerging technologies. 6. Develops and reports on metrics that measure usage, reliability and client satisfaction for all technology services provided. 7. Manages relationships with internal and external clients, outside vendors, consultants and peer institutions. 8. Maintains highest possible degree of service and responsiveness in complex, multi-vendor, multiplatform environment. 9. Provides training on the usage of various technologies, and other software and hardware. 10. Manages assigned project tasks to ensure timely and high quality outcomes. Provides regular status reports on assigned projects. 11. Supervises temporary and student workers. 12. May perform others duties as assigned.
Required Skill/ability 5: Ability to manage small-to-medium scale projects including computer refresh activity, task sequences, and configurations to lab computers ensuring all relevant software is available to support the education and research mission.
Posting Position Title: Technology Services Specialist
Required Skill/ability 3: Excellent technical writing with the ability to provide application-specific documentation.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Technology Services Specialist
Required Skill/ability 1: Proven experience with Mac OS, Windows, and Linux (multiple distributions) and at least one scripting language(e.g., Python, Perl, bash). Proven experience with machine deployment processes such as imaging, overlays, task sequences, and mobile device management.
Required Skill/ability 4: Proven ability supporting applications commonly used in the Sciences.
Required Skill/ability 2: Ability to support staff, faculty and students working in scientific disciplines and computationally intensive environments.
Bachelor's Degree in a related field and three years of experience of related work experience or an equivalent combination of education and experience.
Internal Number: 66087BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.