A higher degree of healthcare. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Join our award-winning team at UW Medical Center - Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.
UW Medical Center - Montlake has an outstanding opportunity for a full time (100% FTE, 40 hours per week), day shift HEALTH SERVICES MANAGER to join our Maternal Infant Care Clinic (MICC). MICC provides comprehensive pregnancy-related services and ongoing care for women in high-risk pregnancies. MICC specializes in high-risk obstetrics, and our team of specialists provide breastfeeding support, ultrasounds, antenatal fetal testing, genetic counseling, and perinatal education for expecting mothers. MICC oversees some of the most complicated and highest risk pregnancies in the Seattle region - this is a great opportunity to join a team that always puts their patients first.
SCHEDULE: The Health Services Manager will work 40 hours per week. MICC is open 8am – 5pm, Monday – Friday. Most time will be spent at our UW Medical Center-Montlake clinic, but some travel will be required to our rural satellite clinics in Arlington and Yakima.
RESPONSIBILITIES: The Health Services Manager will oversee 30 – 35 staff members, including Registered Nurses, Medical Assistants, Patient Care Coordinators, Dietitians, and Genetic Counselors. The Health Services Manager will also work in close partnership with 28 providers. The Health Services Manager will select and supervise staff, plan and implement programs to meet targeted patient volumes, oversee quality assurance and safety standards, and work to continually improve the quality of our services. The Health Services Manager will oversee administrative and clinical functions of the clinic, including operations, facilities, finances, and human resources. The Health Services Manager will also work collaboratively with the UW School of Medicine in planning and development, and will collaborate with internal and external stakeholders to ensure program priorities, performance and outcome measures, and regulatory requirements are met. The Health Services Manager position will require a high level of professionalism and attention to detail, as well as strong leadership, project management, and organizational skills.
Bachelor’s Degree in Nursing, Healthcare Administration, or a related field; OR equivalent experience
2-3 years of recent supervisory or management experience in a medical setting
Recent experience in OB/GYN care, Labor & Delivery care, or High-Risk Tertiary OB care
Demonstrated leadership experience; able to work collaboratively with medical leadership and staff
Demonstrated ability to manage the financial performance of the clinic
Demonstrated knowledge of billing compliance
Demonstrated ability in process improvement to optimize clinic flow and operations
Demonstrated interpersonal skills in a manner which enhances communication, promotes conflict resolution, and facilities cooperation and collaboration to meet goals
Demonstrated skills in human resources management such that staff are productive and function well as a team. Ability to have tough conversations as needed, and ability to counsel staff and utilize corrective disciplinary process as needed.
Knowledge of Joint Commission, DOH and other regulatory agency standards
Demonstrated excellence in customer service in daily interactions with patients, family members and medical staff
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.