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The Department of Health Services is seeking a part-time (75% FTE) Education Program Specialist to join the administrative team of the Program in Health Management and Informatics (HMI). Reporting to the Senior Associate director of Curriculum, this new position will provide consulting, technical support, and training for faculty and students learning in a "hyflex" format.
Hyflex (derived from "highly flexible") education allows students to choose to participate in classes either in-person or as online learners. This position will work primarily with faculty and students of the Executive Master in Health Administration and the Master in Health Informatics and Health Information Management degree programs. In addition, this position will train up to three classroom assistants to facilitate classes delivered at our Bellevue location.
The learning technology environment includes the Canvas learning management system, Zoom and/or Microsoft Teams live meetings, and live streaming learning applications such as Microsoft Whiteboard. This position will administer Canvas course websites, facilitate interactions between faculty and students, and serve as training lead for classroom assistants.
Housed in the UW School of Public Health, and the Department of Health Services, HMI is an interdisciplinary program with dynamic academic and research activities and a mission of working with partners in health care to prepare leaders, design solutions, and conduct innovative research that is translated into practice and policy. The “executive” master degree programs attract working professionals in health care. We are steadfast in our efforts to improve and promote the health of all populations, and staff contribute daily and directly to the work of faculty, students, researchers, and other staff, providing support and expertise to the common cause of improving the health of populations.
The position will work towards the diversity, equity and inclusion goals within and for these programs and will be expected to know and contribute to the strategic goals of the HMI program, the Department and the School. Additionally, the Education Program Specialist will use independent judgment in interpreting and applying the rules of the HMI Program, the Department of Health Services, and the University of Washington.
Duties and Responsibilities:
•Provide consulting, technical support and training for faculty and classroom assistants working both inside the course management system and on traditional course web sites, and troubleshoot problems for the hundreds of student users of our online course systems.
•Manage all aspects of online course management system that delivers approximately 12 courses per quarter to 100 students including the quarterly preparation, set-up, and support for the Executive MHA (EMHA) and Master of Health Informatics and Health Information Management (MHIHIM programs).
•Identify user experience quality drivers and monitor trends in “hyflex” delivery for improvement. Monitor timelines and implement proactive procedures to streamline the quarterly and yearly course preparation cycles.
•Coordinate schedules with classroom assistants on facilitation for Tuesday and/or Thursday evening 2-hour distance learning synchronous sessions, and facilitate as needed.
•Facilitate Thursday, Friday, Saturday sessions’ online student participation in the live classroom course stream by creating breakout groups, polling, and other interactive teaching and learning activities.
•Provide basic troubleshooting support for classroom technology, including Microsoft Hub smartboards and online participant gallery monitors.
•Develop documentation for onboarding/training faculty, students, and classroom assistants
•Collect, and present data from competency assessment tools and systems for the MHA and EMHA programs.
•Collect and file annual accreditation data reporting.
•Participate in HMI staff and faculty monthly meetings.
Other duties (as assigned)
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
•Bachelor's Degree in Education, Information Technology, Social Sciences, or other relevant subject area.
•Two years of experience to include a combination of the following: working with course management systems; facilitating web/video conferencing; providing end-user technical support or customer support; and coordinating course management operations with programs/certificates/training
•Experience leading group and 1-1 technology training
•Experience facilitating or leading meetings and/or educational sessions
•Proficiency in live-streaming collaborative tools, such as Microsoft Teams, Microsoft Whiteboard, Zoom or other tools
•Proficiency in Microsoft Office programs, including Word, PowerPoint, and Excel
•Strong written, verbal and interpersonal communication skills
•Technical aptitude and desire for new learning challenges in emerging educational technologies
•Experience collaborating with task force/staff on faculty and student user experience and training/support programs
•Experience creating internal documentation of operational procedures
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Saturday, 8-5 sessions required three time per 10-week quarter, annually. Onsite classroom facilitation in the Global Innovation Exchange building in Bellevue, WA, required, up to 40 days annually. Arrangements may be made to conduct some of these sessions via remote facilitation, upon negotiations with teaching assistants quarterly. Position may include Tuesday and Thursday 7-9 pm webinar facilitation. Schedule may flex as needed to reach expected FTE per week.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.